Winter Williams
Hagerstown,MD
Summary
Passionate Cake Decorator with exquisite artistic abilities. Dedicated to maintaining food, associate and product safety. Provides premier customer service and works well with others. Experienced in icing, decorating, packaging, labeling and pricing bakery products.
Overview
8
8
years of professional experience
Work History
Independent Cake Decorator / Cake Decorator Supervisor
Shepherdstown Sweet Shop
Shepherdstown, WV
09.2023 - Current
- Developed teaching aids, such as instructional decoration, visual aids, and study materials
- Managed inventory of supplies needed for cake decorating classes
- Maintained up-to-date attendance
- Prior cake decoration experience
- (4 Years) Applied glazes, icings, or other toppings to baked goods with spatulas and brushes.
Lead Barista, Supervisor, Marketing/Editing for local Starbucks’ Social Media
Starbucks
Shepherdstown, WV
02.2022 - 03.2023
- Prepared and served coffee, espresso drinks, and teas
- Trained other baristas on proper use of coffee machines and tools as well as latte art techniques
- Utilized customer service skills to efficiently handle customer inquiries and complaints
- Ordered necessary ingredients from suppliers when needed
- Contributed ideas towards creating successful marketing campaigns
- Motivated employees to reach their highest professional potential
- Set performance goals for staff members and helped teams meet important deadlines.
Receptionist
Hagerstown YMCA
Hagerstown, MD
04.2017 - 02.2018
- Handled cash and credit card payments with accuracy
- Maintained office equipment and reported malfunctions for servicing
- Maintained accurate records of all incoming calls, messages, and visitors
- Created detailed spreadsheets using Excel to track visitor information and other data related to reception duties
- Operated telephone switchboard to answer and forward calls
- Complied with privacy and confidentiality policies when communicating with callers and guests
- Delivered accurate phone messages to personnel with legibly written call-back numbers and names.
Education
Bachelor of Fine Arts -
Shepherd University
Shepherdstown, WV12.2026
Visual Arts A.A. -
Hagerstown Community College
Hagerstown, MD12.2024
Skills
- Critical Thinking
- Problem-Solving
- Leadership
- Time Management
- Marketing
- Detail-Oriented
- Design Techniques
- Quality Control
- Visual Merchandising
Occupation
Visual Artist
Languages
German
Professional
French
Elementary
Vietnamese
Elementary
Timeline
Independent Cake Decorator / Cake Decorator Supervisor
Shepherdstown Sweet Shop
09.2023 - Current
Lead Barista, Supervisor, Marketing/Editing for local Starbucks’ Social Media
Starbucks
02.2022 - 03.2023
Receptionist
Hagerstown YMCA
04.2017 - 02.2018
Bachelor of Fine Arts -
Shepherd University
Visual Arts A.A. -
Hagerstown Community College
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