Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Lianna Riddle

Cottage Grove

Summary

Dynamic customer service professional with a proven track record at Krogers Grocery Store, excelling in cross-selling and upselling. Known for building strong client relationships and delivering exceptional service, consistently surpassing performance metrics. Skilled in data entry and demonstrating empathy, I thrive in fast paced environments while ensuring customer satisfaction.

Overview

4
4
years of professional experience

Work History

CSR, Sales

Krogers Grocery Store
01.2022 - Current
  • Built strong relationships with clients, leading to repeat business and referrals.
  • Managed a high volume of inbound calls while maintaining a professional demeanor under pressure.
  • Educated customers on product features, benefits, pricing options, warranties, promotions, financing structures available during purchase decision-making process.
  • Developed an in-depth understanding of product offerings to better assist customers with their purchasing decisions.
  • Delivered exceptional service, consistently meeting or exceeding performance metrics.
  • Provided personalized product recommendations based on customers'' needs and preferences.
  • Negotiated contracts successfully, securing favorable terms for both parties involved in transactions.

Personal Babysitter

N/A (myself)
01.2023 - 01.2025
  • Provided a safe environment for children, ensuring their well-being and security at all times.
  • Communicated positively with children and guardians.
  • Prepared healthy, age-appropriate snacks and meals.
  • Handled emergencies effectively, demonstrating quick thinking and responsiveness in high-stress situations.
  • Established strong relationships with families, fostering trust and open communication.

Food and Beverage Cashier/server

Noodles and Company
01.2023 - 01.2024
  • Enhanced customer satisfaction by efficiently processing food and beverage orders and payments.
  • Utilized product knowledge of foods and beverages to make suggestions to customers.
  • Supported team members during busy periods by multitasking effectively between cashier duties and other station responsibilities as needed.
  • Collaborated with team members to provide exceptional service and maintain a clean, welcoming environment for patrons.
  • Operated and sanitized kitchen and food preparation equipment.
  • Handled cash transactions accurately, minimizing discrepancies and safeguarding company assets.

Education

Microbiology

Monona Grove High School
4400 Monona Drive, Monona, Wisconsin 53716

Skills

  • Cross-selling and upselling
  • Data entry proficiency
  • Empathy and patience
  • Performance tracking
  • Goal-oriented mindset

Languages

Spanish
Professional Working
English
Native or Bilingual
Mandarin
Elementary

Timeline

Personal Babysitter

N/A (myself)
01.2023 - 01.2025

Food and Beverage Cashier/server

Noodles and Company
01.2023 - 01.2024

CSR, Sales

Krogers Grocery Store
01.2022 - Current

Microbiology

Monona Grove High School

Similar Profiles

CREATE PROFILE
Lianna Riddle