Jinnene Kelly
Fort Worth
Summary
Dynamic Assistant Property Manager with expertise in tenant relations and property management at The Valcap Group. Proven ability to enhance tenant satisfaction through effective issue resolution and relationship building. Skilled in payment collection and implementing marketing strategies, leading to high occupancy rates and successful lease signings. Strong communicator dedicated to fostering community engagement.
Overview
6
6
years of professional experience
Work History
Assistant Property Manager
The Valcap Group
01.2023 - 10.2023
- Followed up on delinquent tenants and coordinated collection procedures.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Showed apartments to potential tenants and answered questions regarding community.
- Collaborated with legal department on eviction proceedings when necessary; following proper protocols and documentation requirements laid down by law.
- Implemented new marketing strategies to attract prospective tenants and maintain high occupancy rates.
- Organized community events to foster positive relationships between tenants and build a sense of community within the property.
Wig Consultant
Kiss Beauty Supply
06.2017 - 11.2018
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Prioritized time with each customer to assist them with a.style they loved and created clients that visited regularly.
Leasing Agent
The Place at Westover Hills
11.2018 - 06.2021
- Performed background, reference and credit checks as part of screening process of prospective tenants.
- Expedited the leasing process for prospective tenants by efficiently managing application paperwork and conducting background checks.
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
- Established rapport with potential tenants during tours, highlighting community features tailored to their specific needs and preferences.
- Managed move-in process smoothly by coordinating schedules with new residents and ensuring all necessary documentation was completed accurately.
- Distributed and followed up on tenant renewal notices.
- Provided exceptional customer service when showing properties to prospects, leading to increased signed leases.
- Kept meticulous records of correspondence between management and tenants.
- Generated leads through various marketing channels such as social media platforms, email campaigns, and print advertising materials.
- Conducted property tours to highlight features of properties.
Education
Associate Of Applied Arts - Creative Writing
Midland College
Midland, Texas, TX1997
Diploma - Basics
Lee High School
Midland, TX06.1995
Skills
- Administrative support
- Strong communication skills
- Telephone and email etiquette
- Property tours and inspections
- Fair housing regulations
- Tenant issue resolution
- Relationship building and rapport
- Leasing and sales
- Unit inspection
- Property management
- Payment collection
- Onsite tours
- Rent collection
- Housing regulations
- Property management expertise
- Activity planning
Websites
Timeline
Assistant Property Manager
The Valcap Group
01.2023 - 10.2023
Leasing Agent
The Place at Westover Hills
11.2018 - 06.2021
Wig Consultant
Kiss Beauty Supply
06.2017 - 11.2018
Associate Of Applied Arts - Creative Writing
Midland College
Diploma - Basics
Lee High School
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