Jinnene Kelly
Skye at Chisholm Trail
Fort Worth,TX
9
years of professional experience
Dynamic Assistant Property Manager with expertise in tenant relations and property management at The Valcap Group. Proven ability to enhance tenant satisfaction through effective issue resolution and relationship building. Skilled in payment collection and implementing marketing strategies, leading to high occupancy rates and successful lease. signings. Strong communicator dedicated to fostering community engagement.
Work History
Assistant Manager
1 Year 4 Months- Monitored revenue intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Assisted in lease administration, ensuring compliance with property regulations and policies.
- Managed maintenance requests, streamlining processes to improve response times and service quality.
- Developed property marketing strategies, increasing visibility and attracting potential tenants through targeted campaigns.
- Followed up on delinquent tenants and coordinated collection procedures.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
- Kept accurate records of all resident and tenant correspondence.
- Provided excellent customer service by promptly responding to inquiries and addressing grievances; resulting in increased tenant retention rates.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Processed applications efficiently by conducting thorough background checks and verifying references to select qualified tenants.
- Trained new hires on company policies, procedures, software applications and industry best practices-leading them towards successful job performance.
- Conducted regular property inspections to identify potential issues and ensure compliance with safety regulations.
- Showed apartments to potential tenants and answered questions regarding community.
- Collaborated with legal department on eviction proceedings when necessary; following proper protocols and documentation requirements laid down by law.
- Attended staff meetings and took extensive notes to share with property manager.
- Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
- Maintained accurate records of all transactions, ensuring timely reporting to senior management and owners.
Assistant Property Manager
1 Year 9 Months- Followed up on delinquent tenants and coordinated collection procedures.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Showed apartments to potential tenants and answered questions regarding community.
- Collaborated with legal department on eviction proceedings when necessary; following proper protocols and documentation requirements laid down by law.
- Implemented new marketing strategies to attract prospective tenants and maintain high occupancy rates.
- Organized community events to foster positive relationships between tenants and build a sense of community within the property.
Leasing Agent
2 Years 7 Months- Performed background, reference and credit checks as part of screening process of prospective tenants.
- Expedited the leasing process for prospective tenants by efficiently managing application paperwork and conducting background checks.
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
- Established rapport with potential tenants during tours, highlighting community features tailored to their specific needs and preferences.
- Managed move-in process smoothly by coordinating schedules with new residents and ensuring all necessary documentation was completed accurately.
- Distributed and followed up on tenant renewal notices.
- Provided exceptional customer service when showing properties to prospects, leading to increased signed leases.
- Kept meticulous records of correspondence between management and tenants.
- Generated leads through various marketing channels such as social media platforms, email campaigns, and print advertising materials.
- Conducted property tours to highlight features of properties.
Wig Consultant
1 Year 5 Months- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Prioritized time with each customer to assist them with a.style they loved and created clients that visited regularly.
Education
Associate Of Applied Arts - Creative Writing
Diploma - Basics
Skills
Administrative support
Strong communication skills
Telephone and email etiquette
Property tours and inspections
Fair housing regulations
Tenant issue resolution
Relationship building and rapport
Leasing and sales
Unit inspection
Property management
Payment collection
Onsite tours
Rent collection
Housing regulations
Property management expertise
Activity planning
Accomplishments
I was ranked number 1 during my time at Skye at Chisholm Trail for having the lowest delinquent accounts in the company.
Timeline
Assistant Manager
Skye at Chisholm Trail
01.2025 - 05.2026Read More
Assistant Property Manager
The Valcap Group
01.2023 - 10.2024Read More
Leasing Agent
The Place at Westover Hills
11.2018 - 06.2021Read More
Wig Consultant
Kiss Beauty Supply
06.2017 - 11.2018Read More
Lee High School
Diploma from Basics
Read More
Midland College
Associate Of Applied Arts from Creative Writing
Read More