Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Affiliations
References
Timeline
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Jisel Torres

Fort Worth

Summary

Accomplished Admissions Advisor with a proven track record at Strayer University, known for driving enrollment success through strategic outreach, CRM expertise, and exceptional student support. Skilled in crafting personalized academic plans and navigating financial aid processes to ensure smooth student transitions. Passionate about building strong relationships, continuously learning, and adapting in dynamic environments. Ready to bring expertise, drive, and flexibility to a results-focused team.

Overview

4
4
years of professional experience

Work History

Admissions Advisor

Strayer University
Fort Worth
09.2022 - 01.2025
  • Facilitated support for potential students throughout application journey, achieving successful enrollments.
  • Executed outreach and retention strategies via phone calls, emails, and virtual meetings.
  • Crafted personalized academic plans aligned with individual career objectives and educational backgrounds.
  • Utilized CRM tools for lead tracking and status management to meet enrollment targets.
  • Collaborated with financial aid advisors to guide students through tuition payment plans and funding options.
  • Addressed inquiries and resolved issues related to admissions, programs, and student support services, ensuring excellent customer service.

Call Center Agent

Community Dental Partners
Denton
12.2020 - 05.2022
  • Managed high-volume inbound and outbound calls to schedule dental appointments and address inquiries.
  • Clarified details regarding dental procedures and insurance coverage for patients.
  • Verified patient insurance eligibility and benefits, ensuring thorough documentation of treatment plans.
  • Resolved patient complaints and concerns promptly while maintaining professionalism and empathy.
  • Ensured HIPAA compliance by maintaining accurate records of patient interactions in CRM systems.
  • Assisted patients with billing inquiries, payment processing, and account updates.

Education

Bachelor of Arts - International Studies in Humanitarian Affairs

University of North Texas
Denton, TX
04-2021

Skills

  • Customer service
  • Application processing
  • CRM management
  • Enrollment strategies
  • Financial aid assistance
  • Prospective student outreach
  • Relationship development
  • Data analysis

Languages

Spanish
Native/ Bilingual

Accomplishments

  • Member of Chi Sigma Iota Counseling Academic & Professional Honor Society International

Affiliations

  • Volunteer coordinator for the DFW Refugee Outreach Services (DFWROS) non profit organization.

References

References available upon request.

Timeline

Admissions Advisor

Strayer University
09.2022 - 01.2025

Call Center Agent

Community Dental Partners
12.2020 - 05.2022

Bachelor of Arts - International Studies in Humanitarian Affairs

University of North Texas

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Jisel Torres