Jisela Torres
Linden,NJ
Summary
Excellent experience in the Human Resource industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with a focus on quality—dependable and quick-learning team player with effective communication and organization skills. A motivated future Elementary school guidance counselor seeking to support young students' mental health by accomplishing personal and academic success. Delicate in handling issues involving cultural and socioeconomic differences. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.
Overview
5
5
years of professional experience
Work History
Secretary
F & M Associates
Union, NJ
02.2023 - 04.2023
- Managed the receipt of cash and check payments from clients who utilized our tax preparation services.
- Ensured that appointments between the CPA and clients were scheduled correctly.
- Filed and organized clients' tax paperwork into alphabetical order.
- Prepared files for next-day appointments.
Receptionist
PROCEED INC
Elizabeth, NJ
05.2022 - 11.2022
- Coordinate service meetings with outside resources to meet clients' emotional, financial, and practical needs, receiving praise 3x from my assessor for organization and strategic planning
- Remained vigilant to safeguarding concerns and escalate issues where necessary, receiving positive feedback 4x for sound judgment
- Keyholder: Open and close the agency
- Provide unlimited resource inquiries to clients who need utility, rental, and food voucher assistance
- Create monthly intake reports on Meditouch/Excel.
- Accommodate clients with a set scheduled time for counseling sessions
- Answered phones promptly and directed incoming calls to the correct department.
Teacher Assistant
THE GATEWAY FAMILY YMCA
Elizabeth, NJ
01.2021 - 05.2022
- Assisted team members, when needed, in basic childcare necessities, organizing and labeling the room for new curriculum plans
- Kept students on-task with proactive behavior modification and positive reinforcement strategies
- Communicated with Spanish and English-speaking parents regarding the child's educational performance and well-being
- Fed changed and helped children of ages 3-5 improve their cognitive development by reading, writing, and providing hands-on activities
- Set up visual aids, equipment and classroom displays to support teacher's lesson delivery.
Sales Associate
Rainbow Clothing Store
Elizabeth, NJ
2020.01 - 2020.03
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Maintained a clean sales floor and straightened and faced merchandise.
- Greeted customers and helped with product questions, selections, and purchases.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
Internship Student
Elizabeth City Hall
Elizabeth, NJ
06.2018 - 09.2019
- Reviewed time sheets, prepared attendance reports and processed payroll for office staff.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained organized files and stocked supplies to support team needs and maximize performance.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
Education
Bachelor of Arts - Psychology
Kean University
Union, NJ07.2025
Associate of Arts - Early Childhood Education
Union College
Elizabeth, NJ05.2022
Skills
- Microsoft, Excel, PowerPoint, & Outlook
- Excellent in presenting and communicating complex ideas clearly
- Interpersonal communication skills
- Ability to accept and learn from constructive feedback
- Childcare
- Data Entry and Database Software
- Multitasking and Time Management
- Document and File Management
Languages
Timeline
Secretary
F & M Associates
02.2023 - 04.2023
Receptionist
PROCEED INC
05.2022 - 11.2022
Teacher Assistant
THE GATEWAY FAMILY YMCA
01.2021 - 05.2022
Sales Associate
Rainbow Clothing Store
2020.01 - 2020.03
Internship Student
Elizabeth City Hall
06.2018 - 09.2019
Bachelor of Arts - Psychology
Kean University
Associate of Arts - Early Childhood Education
Union College
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