Jisela Velasco
Whittier,CA
Summary
Front Office Supervisor with 10 years of experience and comprehensive understanding of leading through example. Successful at calmly multitasking during high-demand situations and streamlining processes without steamrolling functionality.
Overview
11
11
years of professional experience
Work History
Front Office Supervisor
Downey Orthopedic Specialists
Downey, CA
10.2011 - Current
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Coached employees through day-to-day work and complex problems.
- Dispersed petty cash to employees and collected and managed receipts.
- Oversaw quality control and productivity rates to increase revenue and production times.
- Monitored front areas so that questions could be promptly addressed.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Managed over 50 customer calls per day.
Education
High School Diploma -
Warren High School
Downey, CA06.2008
Skills
- Medical Office Procedures
- Reminder Calls
- Customer Service
- Data Entry
- Clerical Support
- Referral Arrangements
- Confidential Records Management
- Patient Referral
- Appointment Scheduling and Confirmation
- Spanish Interpreting
- Data Communications
- Administration and Operations
- Friendly and Relatable
- Digital Filing
- Referral Coordinator
- Creating Patient Charts
Languages
English
Spanish
Timeline
Front Office Supervisor
Downey Orthopedic Specialists
10.2011 - Current
High School Diploma -
Warren High School
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