Jiselle Pozas
Katy
Summary
Motivated and dependable young professional with experience in customer service and retail. Eager to apply strong communication skills, attention to detail, and teamwork in a fast-paced environment. Committed to delivering excellent customer experiences and learning new skills.
Overview
3
3
years of professional experience
Work History
Fulfillment Associate
Academy Sports + Outdoors
Katy, TX
11.2025 - Current
- Processed customer orders efficiently in fast-paced fulfillment center.
- Packaged products securely for shipment to ensure quality delivery.
- Collaborated with coworkers to streamline packing and shipping workflows.
- Operated handheld scanners to track merchandise throughout fulfillment process.
- Kept assigned work areas clean and orderly to promote efficiency and mitigate risk of accidents.
Sales Associate
SKECHERS Retail
Katy, TX
08.2025 - 11.2025
- Collaborated with team members to achieve sales goals and improve customer experience.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Maintained cleanliness of store environment including floors, windows, displays.
- Processed returns, exchanges, and refunds in accordance with company policies.
Sales Associate
Pacsun Retail Store
Katy, TX
07.2025 - 11.2025
- Assisted customers in product selection and provided exceptional service.
- Maintained merchandise presentation according to visual standards and store guidelines.
- Processed transactions accurately using point-of-sale systems.
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
Customer Service Clerk
Kroger Grocery Store
Katy
04.2024 - 05.2025
- Delivered outstanding customer service in a busy retail and food service setting.
- Prepared and served ice cream and chocolate treats following company standards.
- Maintained cleanliness and food safety standards in preparation areas.
- Managed point-of-sale transactions, including cash handling and credit card processing.
- Upsold specialty items to increase daily sales revenue.
Sales Associate
Kilwin's Chocolate & Ice Cream
Katy
08.2023 - 02.2024
- Delivered outstanding customer service in a busy retail and food service setting.
- Prepared and served ice cream and chocolate treats following company standards.
- Maintained cleanliness and food safety standards in preparation areas.
- Managed point-of-sale transactions, including cash handling and credit card processing.
Education
High School Diploma -
Katy High School
Katy, TX, United StatesSkills
- Team Collaboration
- Time Management
- Food Safety & Sanitation
- Customer Service
- Cash Handling & POS Systems
- Cash Handling
- Verbal Communication
- Calm demeanor
- Store opening and closing
- Task prioritization
- Order processing
- Shipping coordination
Timeline
Fulfillment Associate
Academy Sports + Outdoors
11.2025 - Current
Sales Associate
SKECHERS Retail
08.2025 - 11.2025
Sales Associate
Pacsun Retail Store
07.2025 - 11.2025
Customer Service Clerk
Kroger Grocery Store
04.2024 - 05.2025
Sales Associate
Kilwin's Chocolate & Ice Cream
08.2023 - 02.2024
High School Diploma -
Katy High School