Jiselle Thomas
Gastonia,NC
Summary
Former professional athlete and customer service professional with extensive experience in team leadership and high-pressure communication. Eager to apply strong motivational and operational skills to drive performance and support team goals.
Overview
7
7
years of professional experience
Work History
Server
Olive Garden
Sandusky, OH
05.2026 - 08.2026
- Provided excellent customer service to ensure satisfaction.
- Delivered food and beverages promptly to ensure guest satisfaction.
- Maintained cleanliness of tables and service areas throughout shifts.
- Supported team members during busy shifts to enhance service efficiency.
- Trained new servers on restaurant procedures and customer service standards.
Professional Basketball Player
KR
Reykjavik , Iceland
01.2026 - 05.2026
- Demonstrated effective communication during games to direct team movements.
- Adhered to robust programs for training, exercise, and diet in order to maintain top physical fitness.
- Maintained physical fitness through rigorous training regimens and nutrition plans.
- Followed rigorous practice schedule, maintained dress requirements and always contributed to team improvements.
Professional Basketball Player
Celta Zorka
Vigo, Spain
08.2025 - 12.2026
- Mentored junior players on technical skills and teamwork dynamics.
- Maintained physical fitness through rigorous training regimens and nutrition plans.
- Followed rigorous practice schedule, maintained dress requirements and always contributed to team improvements.
Server
Olive Garden
Sandusky, Ohio
05.2025 - 08.2025
- Delivered high-quality service while training new staff to ensure smooth operations.
- Assisted guests with various requests to enhance their experience.
- Educated guests on available options to enhance their overall experience.
- Managed inventory and supported store operations to maintain efficiency.
Professional Basketball Player
Reykjavik, Iceland
09.2024 - 05.2025
- Represented professional teams while maintaining rigorous training and competition schedules.
- Cultivated time management, discipline, and teamwork skills while competing in high-pressure environments.
- Increased visibility for team events by engaging audiences online. through social media engagement and interviews.
Server/Bartender
D&D Winery
Norwalk, OH
05.2024 - 09.2024
- Oversaw bar operations, crafted cocktails, and onboarded new team members.
- Served quality drinks and food to 100+ guests per shift in a fast-paced environment.
- Addressed customer concerns to improve guest satisfaction and build loyalty.
Professional Basketball Player
Dublin, Ireland
09.2023 - 05.2024
- Represented professional teams while consistently meeting rigorous training and competition schedules, showcasing dedication and resilience.
- Cultivated time management, discipline, and teamwork skills under high-pressure conditions, contributing to overall team cohesion.
- Promoted team events through strategic social media engagement and interviews, enhancing community presence and fan interaction.
Barista
Starbucks
Philadelphia, PA
05.2022 - 07.2022
- Prepared and served high-quality beverages to customers.
- Cultivated customer relationships to enhance satisfaction and loyalty. to ensure a positive experience.
- Delivered consistent, high-quality service while training new staff for smoother onboarding.
- Maintained cleanliness and organization of the workspace and equipment.
- Managed inventory and facilitated store operations to ensure optimal product availability.
Babysitter
Philadelphia, PA
08.2021 - 07.2022
- Created a safe and nurturing environment, organized educational activities, and coordinated household routines.
- Supervised children during playtime and learning activities.
- Prepared healthy snacks and meals for children.
- Coordinated daily schedules for families and routines for multiple families.
Front Desk Agent
The Grand Islander Resort Hotel
Put-In-Bay, OH
06.2020 - 07.2020
- Greeted guests warmly and provided exceptional customer service.
- Managed check-in and check-out processes efficiently.
- Handled guest inquiries and resolved concerns promptly to maintain high service standards.
- Managed guest reservations, resolved issues to enhance satisfaction, and provided island tourism information.
- Collaborated with hotel departments to ensure seamless guest experiences across services.
- Processed payments and maintained accurate billing records.
Education
Master of Journalism and Media Communication -
Griffith College
Dublin, Ireland01-2025
Bachelor of Arts - Communications
Florida International University
Miami, FL12-2020
High School Diploma -
Norwalk High School
Norwalk, OH05-2017
Skills
- Customer service
- Service excellence
- Staff onboarding
- Team collaboration
- Time management
- Multitasking
- Attention to detail
- Adaptability under pressure
- Communication skills
- Conflict resolution
- Problem solving
Activities Community Involvement
- Student Athlete Leadership Council, 2018 - 2021
- Ronald McDonald House Volunteer, 2018 - 2019
Athletic Leadership Experience
- Division I Student-Athlete – Women’s Basketball, East Tennessee State University, Fall 2022 - Spring 2023, All-Conference First Team, WBI All-Conference Team
- Team Captain, Florida International University, Fall 2018 - 12/21, Team Captain (4 Years), Team Captain (3 Years), All-Conference Second Team, Acted as liaison between team and coaching staff, demonstrating leadership and communication.
Timeline
Server
Olive Garden
05.2026 - 08.2026
Professional Basketball Player
KR
01.2026 - 05.2026
Professional Basketball Player
Celta Zorka
08.2025 - 12.2026
Server
Olive Garden
05.2025 - 08.2025
Professional Basketball Player
09.2024 - 05.2025
Server/Bartender
D&D Winery
05.2024 - 09.2024
Professional Basketball Player
09.2023 - 05.2024
Barista
Starbucks
05.2022 - 07.2022
Babysitter
08.2021 - 07.2022
Front Desk Agent
The Grand Islander Resort Hotel
06.2020 - 07.2020
Master of Journalism and Media Communication -
Griffith College
Bachelor of Arts - Communications
Florida International University
High School Diploma -
Norwalk High School