Jitka Bernkopf
Deerfield Beach,FL
Summary
Professional and knowledgeable senior receptionist versed in administrative support and customer service. Offering [Number] years of experience managing company reputation with customers. Highly efficient and accurate with strong planning, problem-solving and communication skills.
Overview
18
18
years of professional experience
Work History
Receptionist Administrator
Malenik Investments LLC DBA Salon Chenzo
06.2020 - 03.2024
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
- Acted as first point of contact and set appointments for prospective clients.
- Maintained a clean, organized, and welcoming reception area with updated reading materials for visitors while monitoring security by verifying visitor credentials and issuing visitor badges.
- Contributed to a positive work environment through excellent interpersonal skills and genuine care for colleagues'' needs or concerns.
Receptionist Administrator
Spalano Salon
09.2006 - 10.2019
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Acted as first point of contact and set appointments for prospective clients.
Education
Cosmetology Education
Pittsburg Beauty Academy
Pittsburgh, PA12.1995
Associate of Arts - Flute
School of Performing Arts
Brno, Czech Republic06.1974
Skills
- Reception Management
- File Organization
- Multi-line phone operation
- Appointment Setting
- Payment Collection
- Appointment Scheduling
Languages
Czech
Native or Bilingual
Timeline
Receptionist Administrator
Malenik Investments LLC DBA Salon Chenzo
06.2020 - 03.2024
Receptionist Administrator
Spalano Salon
09.2006 - 10.2019
Cosmetology Education
Pittsburg Beauty Academy
Associate of Arts - Flute
School of Performing Arts