Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jitka Bernkopf

Deerfield Beach,FL

Summary

Professional and knowledgeable senior receptionist versed in administrative support and customer service. Offering [Number] years of experience managing company reputation with customers. Highly efficient and accurate with strong planning, problem-solving and communication skills.

Overview

18
18
years of professional experience

Work History

Receptionist Administrator

Malenik Investments LLC DBA Salon Chenzo
06.2020 - 03.2024
  • Answered incoming calls, directing clients to individuals addressing specific needs.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Handled complaints and questions, and re-directed calls to other team members.
  • Acted as first point of contact and set appointments for prospective clients.
  • Maintained a clean, organized, and welcoming reception area with updated reading materials for visitors while monitoring security by verifying visitor credentials and issuing visitor badges.
  • Contributed to a positive work environment through excellent interpersonal skills and genuine care for colleagues'' needs or concerns.

Receptionist Administrator

Spalano Salon
09.2006 - 10.2019
  • Answered incoming calls, directing clients to individuals addressing specific needs.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Acted as first point of contact and set appointments for prospective clients.

Education

Cosmetology Education

Pittsburg Beauty Academy
Pittsburgh, PA
12.1995

Associate of Arts - Flute

School of Performing Arts
Brno, Czech Republic
06.1974

Skills

  • Reception Management
  • File Organization
  • Multi-line phone operation
  • Appointment Setting
  • Payment Collection
  • Appointment Scheduling

Languages

Czech
Native or Bilingual

Timeline

Receptionist Administrator

Malenik Investments LLC DBA Salon Chenzo
06.2020 - 03.2024

Receptionist Administrator

Spalano Salon
09.2006 - 10.2019

Cosmetology Education

Pittsburg Beauty Academy

Associate of Arts - Flute

School of Performing Arts
Jitka Bernkopf