Ji Yeon Jane Lee
Fullerton,CA
Summary
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
17
17
years of professional experience
Work History
Care Coordinator
Able 2 Care
08.2022 - 11.2023
- Used company software and databases to maintain records of services performed and patient conditions.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Built strong relationships with clients to deliver emotional support and companionship.
- Supported patient care excellence via planning and interpretation of programs.
Online Business Owner
Akor Enterprise
02.2020 - 05.2022
- Photo shopped Images and Uploaded digital media to online storefront, auction sites or other shopping Web sites for advertising purposes.
- Monitored trends in online retail to identify new opportunities for growth.
- Corresponded with online customers to address questions or complaints about products, policies, or shipping methods.
Lead Pharmacy Technician
CVS Pharmacy
07.2006 - 04.2014
- Supervised pharmacy technicians and coordinated day-to-day assignments.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
Education
GED -
Cerritos College
Norwalk, CA05.2005
Skills
- Multidisciplinary Team Collaboration
- Healthcare Operations
- Patient Education
- Bilingual (Koreran, English)
- Care Plan Management
- Patient Care
- Documentation
- Team collaboration
Timeline
Care Coordinator
Able 2 Care
08.2022 - 11.2023
Online Business Owner
Akor Enterprise
02.2020 - 05.2022
Lead Pharmacy Technician
CVS Pharmacy
07.2006 - 04.2014
GED -
Cerritos College
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