Jiyun Kwon
Alpharetta,GA
Summary
Dedicated and customer-focused Starbucks Barista with over 24 years of experience crafting high-quality beverages, delivering exceptional customer service, and supporting busy store operations. Known for strong product knowledge, consistent performance, training new partners and fostering a welcoming environment. Trusted team member recognized for reliability, speed, and a positive attitude.
Overview
24
24
years of professional experience
Work History
Shift Supervisor
Starbucks
Norcross Ga
02.2020 - Current
- Prepared and served a variety of coffee beverages following standardized recipes.
- Assisted customers in selecting products, providing knowledgeable recommendations based on preferences.
- Handled cash transactions accurately while managing customer payments and receipts efficiently.
- Collaborated with team members to streamline operations during peak hours for improved service flow.
- Monitored inventory levels, reporting shortages to management for timely replenishment of supplies.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
Barista
Starbucks
Seattle, WA
08.2001 - 02.2020
- Executed preparation and service of coffee beverages using standard guidelines.
- Maintained cleanliness and organization of workstations, ensuring compliance with health regulations
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
Education
Bachelor In French - French And French Literature
Konkuk University
120, Neungdong-ro, Gwangjin-gu, Seoul, South Korea02.1997
Skills
- Cash handling
- Workplace safety
- Training and mentoring
- Staff motivation
- Inventory control and record keeping
- Conflict resolution techniques
- Schedule oversight
- Attendance oversight
- Team leadership
- Creative problem solving
- Customer service management
- Policy and procedure enforcement
- Role modeling
Languages
Korean
Native or Bilingual
French
Limited Working
Accomplishments
- 20+ years of consistent performance in a fast-paced, customer-centric environment.
Timeline
Shift Supervisor
Starbucks
02.2020 - Current
Barista
Starbucks
08.2001 - 02.2020
Bachelor In French - French And French Literature
Konkuk University