Jjade Cook
Covington,GA
Summary
Skilled Manager with experience mentoring and directing new team members. High-performing Manager with over 5 years of experience delivering successful improvements for business operations, profitability and team development. Resourceful project manager and compliance specialist to thrive in fast-paced and changing environments. Dedicated to sustaining operational accuracy and delivering results for optimal profitability. Detail-oriented Manager successful in building and motivating dynamic teams while cultivating company culture comfortable for staff and highly productive. Motivated team leader driven to cut company costs and boost revenue through innovative management and sales techniques.
Overview
8
8
years of professional experience
Work History
Quality Control & Compliance
Walmart
Atlanta, GA
10.2023 - Current
- Performed inspections to ensure products met established quality standards.
- Created and maintained records of all inspections, tests, and findings.
- Checked outgoing orders for accuracy against customer specifications.
- Analyzed data from testing equipment to identify trends in quality issues.
- Provided feedback on production processes to reduce defects and improve quality assurance.
- Resolved customer complaints related to product quality and documentation discrepancies.
- Maintained compliance with applicable regulatory standards such as ISO 9000, 9001, 9004, 19011, 2000.
- Developed reports summarizing the results of the inspection activities.
- Assisted in development and implementation of new methods or techniques for improving quality control operations.
Store Project Coach
Walmart
Atlanta, GA
10.2021 - 10.2023
- Conducted regular status meetings with internal teams and external partners to track progress against established milestones.
- Drafted reports summarizing progress made on projects for review by executive leadership team.
- Maintained records of all documents related to each project including specifications, change orders, invoices.
- Ensured compliance with applicable laws, regulations, policies and procedures throughout the life cycle of each project.
- Coordinated resources across multiple departments and teams as needed for successful completion of projects.
- Developed and maintained project plans, timelines, and budgets.
- Managed multiple projects with competing deadlines simultaneously.
Customer Service Representative Manager
Life Wireless
Covington, GA
04.2016 - 04.2018
- Analyzed customer feedback to identify areas for improvement in service quality.
- Trained new Customer Service Representatives on company protocols, products, and services.
- Developed and implemented customer service policies and procedures.
- Coached Customer Service Representatives on improving communication skills with customers.
- Generated reports to track customer satisfaction ratings and other KPIs.
- Created training materials for ongoing development of Customer Service Representatives' knowledge base.
- Resolved escalated customer complaints promptly and professionally.
- Monitored team performance metrics to ensure adherence to SLAs.
- Performed daily audits of customer interactions to maintain high standards of customer service delivery.
- Provided guidance to team members regarding difficult or complex inquiries from customers.
Education
High School Diploma -
Eastside High School
Covington, GA05-2011
Some College (No Degree) -
East Georgia State College
Swainsboro, GASkills
- Quality Management
- Quality Control Analysis
- Reporting
- Documentation
- Blueprint Reading
- Project Management
- Customer Service
Timeline
Quality Control & Compliance
Walmart
10.2023 - Current
Store Project Coach
Walmart
10.2021 - 10.2023
Customer Service Representative Manager
Life Wireless
04.2016 - 04.2018
High School Diploma -
Eastside High School
Some College (No Degree) -
East Georgia State College