Jameelah Jengaji-El
Atlanta,US
Summary
Versatile underwriting specialist skilled in strategic account management and customer-first initiatives, committed to growth, satisfaction, and excellence. Proven ability to excel in dynamic environments, leveraging analytical insights for impactful contributions.
Overview
11
11
years of professional experience
Work History
Account Manager
Travelers Insurance
04.2017 - Current
- Spearheaded management of 400 commercial accounts with insurance limits ranging from $1M to $25M, developing strategic action plans that resulted in establishing new business opportunities and securing 91% account retention rate.
- Led training and onboarding with tailored presentations, boosting team efficiency and service standards.
- Enhanced collaborative skills and contributed to superior customer satisfaction.
- Engaged in root cause analysis to understand client issues, leading to tailored product and service offerings that increased average account value and customer satisfaction.
- Played key role in managing customer profiles and utilized CRM to track and analyze client data, optimizing reporting metrics and business development opportunities.
- Produced and disseminated company-wide newsletter for Commercial Middle Markets, enhancing corporate communication and strengthening business relationships within company community.
- Fostered robust relationships with marketing representatives, account managers, and underwriters through effective collaboration and influence, significantly improving service delivery and enhancing client experiences.
- Contributed to the strategic preparation and support of customer presentations and renewal processes, showcasing adeptness at articulating value propositions and guiding decision-making processes.
- Renewal retention rates increased by 8% and 15% growth in contract values within three years.
Underwriter
State Farm
08.2015 - 05.2017
- Conducted in-depth analysis of over 500 customers' risk profiles annually, enabling informed decision-making and tailoring effective risk management strategies to mitigate potential losses while maintaining compassionate approach toward each client's unique circumstances.
- Initiated and led departmental risk improvement re-underwriting initiative, targeting 30 underperforming agencies.
- Enhanced profitability by 20% and customer satisfaction by 15%, through empathetic execution of personalized action plans
- Served as primary contact in pilot Underwriting Contact Center, aiding agents across all fifty states.
- Instrumental in solidifying business relationships and ensuring company-wide adherence to underwriting guidelines, impacting over 1,000 agent interactions positively.
- Acted as change ambassador, championing changes with an empathetic and team-oriented approach.
- This leadership contributed to 10% improvement in work environment scores and boosted team morale, measured by internal surveys, demonstrating a blend of professional rigor and genuine care.
- Ensured compliance with regulatory requirements through diligent monitoring of industry changes and updating internal policies accordingly.
Underwriting Assistant
State Farm
03.2013 - 08.2015
- Collaborated with underwriting teams to assess experience and claim trends, contributing to accurate pricing, plan design, and case renewals for assigned portfolios.
- Assisted in development of underwriting guidelines and processes, ensuring adherence to regulatory standards and industry best practices
- Promoted physical and mental health fitness in workplace as Wellness Ambassador, demonstrating commitment to positive corporate culture and work environment.
- Conducted regular portfolio reviews, identifying opportunities for risk improvement and cost-effective solutions.
- Improved department efficiency 30 percent by developing file management systems and spreadsheets to manage loan review.
Education
Bachelor of Science - Communication Science and Disorders
Howard University
Washington, DC12.2012
Skills
- Strategic Account Management
- Cross-Functional Team Collaboration
- Operations Optimization
- Client Relationship Development
- Account Planning
- Risk Assessment
- Solution Selling
- Customer Service
Volunteer Experience
- InVEST Atlanta, Volunteer Insurance Educator, 2019, 2022
- Feeding the Homeless Project, Inc, Volunteer Coordinator, 2018, 2021
Volunteer Experience
InVEST Atlanta
Volunteer Insurance Educator 2019-2022
Feeding the Homeless Project, Inc
Volunteer Coordinator 2018-2021
Timeline
Account Manager
Travelers Insurance
04.2017 - Current
Underwriter
State Farm
08.2015 - 05.2017
Underwriting Assistant
State Farm
03.2013 - 08.2015
Bachelor of Science - Communication Science and Disorders
Howard University