J. KENDRIC RAY
Las Vegas,NV
Summary
Seasoned resourceful and resilient manager pursuing full-time executive or senior management position in the hospitality industry in the Las Vegas sports entertainment market where my skills, talents, and experience can be utilized to the benefit of my employer.
Overview
14
14
years of professional experience
Work History
ASSOCIATE DIRECTOR OF SALES
ATOMIC GOLF
LAS VEGAS, NV
06.2023 - 06.2024
- Managed pre-opening logistics including construction phase to grand opening.
- Hired and trained new hires; provided product knowledge, pricing structures, selling techniques and customer service procedures.
- Organized trade shows, conferences and special events as part of the overall sales strategy.
- Assisted in developing budgets for upcoming fiscal year.
- Established relationships with key customers in order to maintain loyalty and grow business volume.
- Collaborated with marketing team to develop promotional materials and campaigns.
- Negotiated contracts with vendors and customers for optimal terms and conditions.
- Researched prospective leads using various methods including cold calling, emailing, networking and attending industry events.
- Developed and implemented sales strategies to increase revenue growth.
- Worked closely with management teams from different departments such as finance, operations, marketing.
EXECUTIVE MGR for SPECIAL PRJCTS (SINGAPORE/VEGAS)
RESORTS WORLD CASINO (ZOUK GROUP ENTERTAINMENT)
Las Vegas, NV
06.2022 - 06.2023
- Overall day-to-day general management of VIP INFINITI pool, nightlife operations, and restaurant.
- Managed pre-opening development of VIP POOL and grand opening activities for the new hotel INFINITI POOL project designed specifically for VIP guests.
- Managed all activities and personnel hiring and release associated with operations of pool, nightclub and restaurant.
- Managed all aspects of food and beverage; atmosphere, inventory, financial balancing, equipment, staging, venue accessories and recreational amenities.
- Managed DJ services and entertainment.
- Introduced new methods, practices, and systems to provide an exemplary experience for hotel guests and visitors.
- Managed a team of over 100 team members
- Prepared and managed special events, group functions, buyouts, and private functions held at 3 venues including split placement in Singapore and Las Vegas.
- Maintained relationships with local partners, hotels, resorts and casinos to build cross-over patronage.
- Tracked trends and suggest enhancements to challenge and help refine operations.
- Ensured a memorable, safe and welcoming experience for all patrons and guests.
GENERAL MANAGER
FIVE-IRON GOLF
Las Vegas, NV
04.2020 - 04.2022
- Managed pre-opening logistics including construction phase to grand opening.
- Overall day-to-day general management of operations.
- Managed food and beverage and liquor inventory sales and distribution.
- Managed team of 35 employees including recruitment, dismissal, training and scheduling.
- Managed financial intake and balancing; manage disbursement of all finances including payment of venue bills and expenses; maintain company bank account up to $300,000 in funds.
- Oversee in-house golf lessons and golf leagues. Maintain venue inventory including state-of-the-art golf simulation equipment, golf clubs, venue accessories, decor, pool tables, televisions, and other recreational amenities.
- Managed corporate and social group events and buyouts.
- Maintained relationships with local partners, hotels, resorts and casinos and other venues within the AREA 15 ENTERTAINMENT COMPLEX to build cross-over patronage.
- Ensured a memorable, safe and welcoming experience for all patrons and guests.
- Formulated policies and procedures for overall operations.
- Analyzed market trends and competitor activities to create competitive advantages.
SR. HOSPITALITY MGR Promoted to ASSOC SALES DRCTR
TOPGOLF LAS VEGAS
Las Vegas, NV
04.2016 - 03.2020
- Overall day-to-day management and servicing of guest bookings and VIP groups/guests (including celebrities, athletes and other high-profile guests).
- Facilitated contracts, pricing and costs associated with booking and services.
- Created and distributed BEO's for pre-booked events.
- Ensured booking payments are collected and appropriately posted.
- Scheduled and managed a team of 15-50 crew members dependent upon the demands of the booking, including but not limited to, hosts, bartenders, servers, bussers, set-up crew, pool crew, and security crews.
- Traveled to other TOPGOLF locations across the country for meetings, training, openings, idea exchanges and feedback.
- Closely interact with the entire team to create an organized and overall memorable and enjoyable experience for all guests.
- Monitored guest feedback, to improve service and departmental operations.
- Filed incident reports and handled inappropriate behavior to document problems and disturbances.
- Offered appropriate reservation options based on expected attendees when booking events.
- Planned and implemented promotional activities to increase customer satisfaction.
- Interacted with local venues and partners, and invite them to experience the venue to create a cross-over patronage.
ADDITIONAL EMPLOYMENT HISTORY INCLUDES:
**
Las Vegas, NV
01.2010 - 01.2016
- SPEARMINT RHINO GENTLMANS CLUB - VIP HOST 5 YRS
- BALI HAI GOLF COURSE - GOLF SUPERVISOR 2 YRS
- LIBERTY HIGH - SEASONAL FOOTBALL COACH 4 YRS
Education
High School Diploma -
LIBERTY HIGH SCHOOL
LAS VEGAS, NV06.2008
UNDERGRADUATE - COMMUNICATIONS
VICTOR VALLEY COLLEGE
Victorville, CASkills
- Extreme knowledge of the Las Vegas Market, Golf and Football in particular
- History of experience in Sports Entertainment Venues
- Experience in ground opening and pre-construction logistics of top Las Vegas Entertainment Venues
- Proven general and executive management skill
- Proven leader and motivator
- Driven and Dedicated
- Excellent communication
- Flexibility to Travel
Timeline
ASSOCIATE DIRECTOR OF SALES
ATOMIC GOLF
06.2023 - 06.2024
EXECUTIVE MGR for SPECIAL PRJCTS (SINGAPORE/VEGAS)
RESORTS WORLD CASINO (ZOUK GROUP ENTERTAINMENT)
06.2022 - 06.2023
GENERAL MANAGER
FIVE-IRON GOLF
04.2020 - 04.2022
SR. HOSPITALITY MGR Promoted to ASSOC SALES DRCTR
TOPGOLF LAS VEGAS
04.2016 - 03.2020
ADDITIONAL EMPLOYMENT HISTORY INCLUDES:
**
01.2010 - 01.2016
High School Diploma -
LIBERTY HIGH SCHOOL
UNDERGRADUATE - COMMUNICATIONS
VICTOR VALLEY COLLEGE
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