Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jkeyia Adams

Chicago,IL

Summary

Organized and dependable candidate successful at managing multiple priorities with positive attitude. Over 5 years of exceptional customer service skills looking for an opportunity to add value and be apart of an amazing team and company.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Direct Support Professional

Misericordia
01.2024 - 07.2024

- Provide Care For Individuals With Intellectual Disabilities

- Assisted With Personal Hygiene

- Assisted With Changing And Toileting

- Maintained Clean & Safe Environment For Clients

- Documented Progress Notes , Track Achievements Concerns Or Changes In Behavior Patterns

- Assist With Crisis Intervention To De-Escalate Challenging Or Negative Behaviors

- Assist With Achieving Personal Goals & Documented Progress

Dispatcher

Swissport
08.2021 - 11.2023
  • Answer incoming calls from airline personnels to collect flight information or updates regarding fueling.
  • Assign fueling agent to aircrafts with all fuel requirements needed for that specific flight to ensure safe on time departures
  • 97% successful departure rate
  • Communicate changes to fuel orders or flight information to fuel agents and supervisors on the field & take appropriate actions.
  • Update software system of changes made directly from airline personnel’s with their badge numbers
  • Check for equipment failures and report to maintenance.
  • Document and file all flight and fuel information during my shift and pass it down to the next dispatcher.

Hospital Security Officer

G4S
08.2018 - 10.2020
  • Patrol hospital premises.
  • Check for any suspicious or hazardous activity
  • Respond to alarms and calls for assistance from hospital staff or patients
  • Check visitors passes to ensure hospital safety
  • De-escalating tense situation when necessary
  • Conducting hospital lock down following traumatic occurrences
  • Escorting when necessary

Flex Officer

Securitas Security Services USA
06.2016 - 08.2018

Performed different roles and responsibilities at various sites including Residential, Commercial, Library, Parking Lots, Museums, Events, Retail Stores, and more.

Education

Diploma - General Studies

Greater West Town
Chicago, IL
06.2016

Skills

  • First aid and safety
  • Behavior redirection
  • Client Support
  • Compassionate Caregiving
  • Proficient in computer technology and different softwares

Certification

CPR & ARD Certified

Certified Direct Support Professional

2027 Perc Card ; FOID & CCL

Timeline

Direct Support Professional

Misericordia
01.2024 - 07.2024

Dispatcher

Swissport
08.2021 - 11.2023

Hospital Security Officer

G4S
08.2018 - 10.2020

Flex Officer

Securitas Security Services USA
06.2016 - 08.2018

Diploma - General Studies

Greater West Town
Jkeyia Adams