Yoquila Morris
Trenton,NJ
Summary
Determined, goal oriented professional with strong leadership skills, seeking a long-term position within a company that values, and puts their consumers first; that allows me to utilize my experience and education, while continuing to advance. Dedicated to learning, growing, and succeeding in any position or career field. Accomplished in working in collaborative environments to devise effective strategies.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Clerk Typist
NJ DEPT OF CHILDREN AND FAMILIES
TRENTON, New Jersey
11.2023 - Current
- Under state supervision, types and also performs routine, repetitive, clerical and administrative work for New Jersey's Department of Children's and Families (DCF) Interstate Adoption and Foster cases; does other related duties as required.
- Ensures licenses, background checks, fingerprint and clearances for each Adoption or Foster case are in order
- Ensure all state regulations are followed for public, private and temporary placements
- Ensure all case documents are stored correctly according to state laws.
- Maintain case files for field workers via NJ Spirit, NEICE, SafeMeasures, Secure Document Portal etc.
- Ensure confidential documents go to/from Vital Records Control (VRC) for legacy court cases (before electronic system NEICE).
- Daily office maintenance, keep up with inventory, order new supplies as needed, print, fax, scan needed documents, ensure everything is running smoothly on the administrative side
- Schedule staff meetings, Reserve conferences for staff and more
Test Security Analyst
ETS-Adecco
Ewing, NJ
10.2022 - 06.2023
- Test networks for security breaches and investigate when one occurs
- Analyzing security breaches to identify the root cause
- Use and maintain software, such as firewalls and data encryption programs, to protect sensitive information
- Check for vulnerabilities in computer and network systems and conduct security assessments through vulnerability testing and risk analysis
- Recommend security upgrades audits
Code Control Analyst
ETS-Adecco
Ewing, NJ
06.2021 - 10.2022
- Customer Service Representative
- Study and monitor the internal processes and operations within ETS testing systems
- Identify inadequacies and recommend and find strategies or solutions and put together policies to fix them and minimize risk.
- Investigated or reported questionable test results.
Front Desk Receptionist/Supervisor
Family Care For You
Levittown, PA
02.2020 - 03.2021
- Supervise all office matters for both home & transportation divisions
- Handle all clients billing, schedule and caregiver related issues.
- Handle all employee schedule and assignment related issues.
- Oversee other front desk receptionists, helping as needed and ensuring all work is being done proficiently and accurately.
- Day to day office tasks.
- Greet and welcome clients, direct them to and from offices
- Inbound and outbound calls and take messages
Customer Service Representative Supervisor
Spherion-Amil Freight
Princeton, NJ
10.2019 - 12.2019
- Enter new client and account information and update as needed to maintain the database
- Dispatched information using DAT database to service providers to schedule freight movement.
- Prioritized work based on business demands and freight delivery times.
- Process client and account source documents & review data for mistakes, missed info or deficiencies
- Find companies to create contracts and become carriers with
- Maintained communication with drivers regarding routes, load information and delivery updates.
- Processed invoices, bills of lading and other documents related to truck dispatching.
- Resolved any issues or problems that arose during transport operations.
- Seasonal position.
Direct Support Professional
Community Options, Inc
Princeton, NJ
12.2016 - 05.2019
- Provide services and supports as identified in each assigned person’s Individual Service Plan, such as respite, personal care, homemaker services, including cooking and cleaning, community integration, other activities, also includes behavior support services
- Monitor and document all medication, medical appointments, updates, follow ups, etc
- Manage all inbound and outbound calls from families, doctors, programs, in a timely fashion
- Follow company policies while assisting callers inquires, problems, complaints and services
Residential Youth Counselor
SERV BEHAVORIAL HEALTH
Ewing, NJ
03.2019 - 04.2019
- Provide counseling and direction to people dealing with challenges like physical limitations and mental illness
- Provide intervention and behavior modification counseling for a variety of issues such as aggressive behavior, disruptiveness, impulsiveness and difficulty working in groups with children and adults.
YOUTH SUPPORT SPECIALIST
New Jersey Mentor
Ewing, NJ
12.2017 - 03.2018
- Create a network of support around each young person to help them build a better foundation, brighter future, and achieve permanency and stability in their lives
- Manage light outbound calls to familiarize yourself with each child's case, identify their/parents/case worker needs, clarify information, research issues, provide solutions and clarification, document all in company's database.
Direct Support Professional
Private Care
Ewing, NJ
06.2014 - 06.2016
- Provided direct care and help with gaining independence
- Supervised medication administration, personal hygiene and other activities of daily living.
- Assisted in development of social skills to become more integrated in community.
- Accompanied or transported client to appointments, errands and social activities.
Dietary Aide
The Evergreens
Moorestown, NJ
05.2013 - 09.2013
- Assists in preparing meals, clean up, kitchen maintenance and setting up and taking down the dining areas
- Deliver food to residents rooms, prepare and serve snacks and take notice of likes and dislikes of different foods, take inventory of foods and dining and kitchen supplies
Dietary Aide Volunteer
CareOne
Ewing, NJ
05.2009 - 08.2009
- Assist in basic food preparation, facility maintenance and documents nutrition information, and informs dietary staff of patient requirements
Education
Bachelor of Arts - Criminal Justice
Bloomfield College
Bloomfield, NJ05.2021
High School Diploma -
Ewing High School
Trenton06.2013
Skills
- Structured
- Strong Communicator
- Attentive Listener
- Keen Observer
- Self-motivated
- Career Driven
- Team Management
- Organization
- Problem Analyst
- Problem Resolutions
- Detailed Report Writing
- Case Management
- Interrogation Skills
- Team Building
- Relationship Development
- Action Planning
- Supervision
- MS Office
- Customer Service
Certification
Adult First Aid/CPR with Anaphylaxis and Epinephrine Auto-Injector
May 2019 to May 2021
First Aid/CPR certified
Driver's License
Timeline
Clerk Typist
NJ DEPT OF CHILDREN AND FAMILIES
11.2023 - Current
Test Security Analyst
ETS-Adecco
10.2022 - 06.2023
Code Control Analyst
ETS-Adecco
06.2021 - 10.2022
Front Desk Receptionist/Supervisor
Family Care For You
02.2020 - 03.2021
Customer Service Representative Supervisor
Spherion-Amil Freight
10.2019 - 12.2019
Residential Youth Counselor
SERV BEHAVORIAL HEALTH
03.2019 - 04.2019
YOUTH SUPPORT SPECIALIST
New Jersey Mentor
12.2017 - 03.2018
Direct Support Professional
Community Options, Inc
12.2016 - 05.2019
Direct Support Professional
Private Care
06.2014 - 06.2016
Dietary Aide
The Evergreens
05.2013 - 09.2013
Dietary Aide Volunteer
CareOne
05.2009 - 08.2009
Bachelor of Arts - Criminal Justice
Bloomfield College
High School Diploma -
Ewing High School
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