Open To Work
JORGE CINTRON
Raymond,NH
Work Preference
Summary
Dynamic Senior Systems Engineer/Administrator with over 15 years of experience in troubleshooting, designing, and supporting technologies including Windows Server (2008/2012/2016/2018), Windows (7/8/10), and Office 365 administration. Expertise in leveraging applications such as Avamar, AWS, NetBackup, and Citrix Cloud to optimize system performance and enhance operational efficiency. Skilled in utilizing tools like ServiceNow, JIRA, and Salesforce to streamline processes and improve service delivery. Strong commitment to staying current with industry trends and best practices to deliver innovative solutions that meet organizational needs.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Systems Engineer I
MGB
Sommerville, MA
05.2021 - Current
- Support of multiple and differing technologies related to application delivery, development, deployment, and analysis both on-premise and in the cloud
- Confident, respectful, and responsive communicator with active listening skills, and the ability to speak to all levels of business and technology utilizing communication tools such as Microsoft Teams or Zoom, as well as email and in-person
- Willingness and eagerness to learn new technology concepts and platforms with as needed guidance from peers and management
- Ability to clearly document upgrades, process, configuration changes, and enhancements to enterprise-wide systems and services, to both a technical and non-technical audience, following best practices and defined ITIL change management process and procedure
- First-hand experience administering and configuring application runtimes on an enterprise scale across multiple geographic data centers and public/private cloud services
- Administration and support of Citrix Application Delivery Controllers (ADC) and related Citrix platform technologies
- Strong understanding of authentication and authorization concepts such as SAML 2.0, OpenID, OAuth, multi-factor authentication, conditional access, as well as roles based authorization
- Administration and configuration of cloud infrastructure services such as Microsoft Azure, Amazon Web Services, Google Cloud
- The ability to provide application and infrastructure designs that incorporate high availability, appropriate scaling, performance, and monitoring best practices for various application environments.
- Coordinated with stakeholders throughout all stages of the project lifecycle from inception to completion.
- Maintained stability, integrity and efficient operation of information systems supporting organizational functions.
- Streamlined troubleshooting processes by creating comprehensive documentation to guide support teams.
- Led cross-functional teams for major system upgrades, ensuring minimal disruption to operations.
Systems Administrator
Booze-Allen Hamilton
Manchester
10.2020 - 04.2021
- Responsible for maintaining system efficiency.
- Experience in maintaining troubleshooting a wide variety of systems and networks to include high volume/high availability systems.
- Troubleshoot using debugging protocols and processes.
- Troubleshoot problems and issues identified by customers and implement corrective actions quickly.
- Extensive experience creating technical documentation.
- Build, deploy and configure Dell\HP laptops.
- Extensive experience working interactively with business customers and resolving day to day software\hardware related issues.
- Manchester VA Medical Center
- Implemented system upgrades and patches to enhance security and performance.
- Managed user accounts and access permissions in Active Directory.
- Troubleshot hardware and software issues to minimize downtime for users.
- Coordinated with cross-functional teams to deploy new technologies efficiently.
- Mentored junior staff on best practices in system management and troubleshooting.
- Simplified troubleshooting processes by creating detailed documentation for system configurations, procedures, and best practices.
- Maintained a high level of customer satisfaction by providing rapid, accurate response to inquiries and concerns regarding system performance or functionality.
VDI Engineer\Systems Administrator
Liberty Mutual
Portsmouth
06.2019 - 02.2020
- Provides operational system administration support for enterprise applications in a high availability, 24x7x365 environment.
- Performs IT functions such as design, analysis, evaluation, testing, debugging and implementation of VMware infrastructure in support of one or more functional areas.
- Analyzes, installs, acquires, modifies and supports operating systems, database or utilities software.
- Performs troubleshooting, resolution and problem analysis.
- Monitors alerting systems and servers.
- Executes test processes and scenarios, track results, and make recommendations of system fixes.
- Integration and automation within VMware, vxRail, Vra, Vro, VDE and other applications.
- Extensive experience working interactively with business customers and resolving day to day VDI related issues.
- Extensive experience upgrading and patching the VmWare Windows 7 and 10 Templates to meet security, audit and business requirements.
- Hands on experience supporting and maintaining Windows 7/10 operating system in a VDI\VDE environment, including Citrix Cloud and on-prem.
- Hands on experience maintaining Windows Server 2008 and later, preferably 2016 and above.
- Hands on experience with VMware vSphere 6.0 and later.
- Extensive experience creating technical documentation.
- Contract with Insight Global
- Designed and implemented engineering solutions to improve system efficiency and reliability.
- Analyzed technical specifications to ensure compliance with industry standards and best practices.
- Established strong working relationships with clients through exceptional communication skills, fostering trust and collaboration.
- Wrote, reviewed and edited technical document in accordance with template requirements.
- Achieved successful project outcomes by maintaining accurate documentation and meeting strict deadlines.
Sr. Systems Engineer
Bank of NH
Gilford
11.2018 - 04.2019
- Responsible for all backups via NetBackup 8.1.
- Manage the installation, configuration and monitoring of the bank’s computer infrastructure, including application servers, storage solutions, LAN\WANS and DR related infrastructure.
- Manage and maintain Windows Server 2008\2012\2016.
- Develop and document operational procedures to support systems and networks.
- Responsible for SolarWinds and Zerto Monitoring.
- Manage and maintain VMware environment.
- Build, deploy and configure Domain Controllers.
- Assist with patching using Ivanti 7.4.
- Responsible for racking, installing and configuring all Dell Server hardware in the Data Center.
- Evaluated emerging technologies recommending innovative solutions that support organizational growth initiatives.
- Implemented robust network infrastructure for improved connectivity and reliability.
- Performed root cause analysis to provide resolutions for production issues.
- Established maintenance schedules for regular system checkups, enhancing overall stability and reliability.
Sr. Systems\Citrix Engineer
HealthEdge
Burlington MA
09.2017 - 11.2018
- Virtualization and storage management for SaaS product.
- Designed and managed VMWare, EMC XIO, EMC VMax, EMC VNX, NetApp in a multi datacenter environment.
- Engineered solution and implementation of 38+ SAAS customers Citrix XenApp 7.15 CU3 LTSR environment for different customers range from Medium to small environments on VMWare VxRail hypervisor environment.
- Application migration from old Citrix XenApp 6.0 and XenApp 4.5 environments to new Citrix environment as well as Office 365 administration.
- Installed applications and versions of applications for updates, upgrades, and removing of applications from assigned collections, and devices.
- Met with App Owners and Vendors in order to provide documentation on installation process for applications and target groups for applications to be deployed via Citrix.
- Created virtual machines from the hypervisor, and coordinated scheduled maintenance windows for application version updates inside Citrix Studio.
- Engineered client internal XenDesktop 7.15 CU3 LTSR environment for offshore and external users for an alternative and cost effective solution from AWS.
- Engineered Solution of NetScaler VPX for each Citrix XenApp farm customers.
- Enterprise data protection, disaster recovery management and planning.
- AWS and Office 365 Administration.
- Avamar\DataDomain backup design and implementation.
- Build and configure Windows and Linux VM’s.
- Implemented Citrix virtualization solutions to enhance system performance and user accessibility.
- Managed deployment of virtual desktops, ensuring optimal configuration and security protocols.
- Developed and maintained documentation for system configurations and processes to support team efficiency.
- Optimized existing Citrix systems through continuous analysis, enhancing overall operational efficiency and performance.
- Actively participated in team meetings and training sessions, providing valuable insights and constructive feedback for continuous improvement of the Citrix infrastructure.
- Enhanced desktop support staff's abilities to support and administer Citrix environment.
- Conducted thorough assessments of existing infrastructure, identifying areas for improvement in alignment with business objectives and budgetary constraints.
Citrix Administrator
Partners HealthCare
Somerville, MA
04.2015 - 08.2017
- Upgrading and deploying enterprise applications from a Citrix 4.5 environment to XenApp 6.5 and 7.6 as well as documenting and creating detailed follow up for all Application deployments.
- Provide technical support for problems and changes as they relate to Partners Windows OS Infrastructure that is managed by the Workspace Service Delivery Team.
- Ensuring Infrastructure projects follow appropriate project lifecycle, formal testing procedures and transition responsibilities with full training when appropriate.
- Assess business requirements; design world-class virtualization solutions, leveraging best practices and best-of-breed technologies.
- Install and configure software and Epic related infrastructure components.
- Install and configure software and Citrix related infrastructure components.
- Design, perform, and document system integration tasks.
- Evaluation of tools/products related to Citrix XenApp/XenDesktop and Citrix Cloud and on-prem.
- Monitors ongoing systems performance, anticipates problems before they occur and proposes solutions.
- Technical consultation on projects.
- Collaborated with IT teams to troubleshoot and resolve technical issues, improving user experience and satisfaction.
- Provided training sessions for staff on Citrix tools, fostering knowledge sharing and skill development among users.
- Provided exceptional end-user support by promptly addressing concerns related to the functionality or performance of the Citrix environment.
Infrastructure Desktop Engineer
DentaQuest
11.2014 - 03.2015
- Evaluate equipment and software including desktop, laptop, PDA, operating systems, network printers, desktop\laptop software, system management tools and other computing software and hardware.
- Upgraded over 1000 workstations from SEP11 to SEP12 Anti-virus software.
- Design, with a high degree of customer satisfaction, technical expertise and efficiency, a cost effective, high quality Desktop computing environment.
- Create documentation for installing and supporting new systems in a corporate environment, underlying problems on newly engineered solutions.
- Acts as a liaison between project team members, customers, and helpdesk\ installation team to ensure projects are implemented seamlessly.
Sr. Systems Engineer
VDX LLC.
01.2014 - 10.2014
- One of the lead engineers on the APP-V Team with collaborating, direction setting, decision making, packaging and deploying applications for Cigna.
- Work with the business partner to design secure, reliable virtualization based solutions for an enterprise system with very stringent security controls, in a time sensitive and deadline driven environment.
- Configure, troubleshoot and manage all virtual system implementation to include: installation, hardware/software installs, de-installs, upgrades, and relocations to over 5000 customers within the Cigna Organization to ensure no operational impacts occur.
- Worked with business partners on APP-v 5.0 POC’s to deliver virtualized solutions for their enterprise and sequence their top applications and deploy via Citrix or SCCM to the desktop.
- Lead all develop detailed plans, configuration, management and other documentation for virtualization technology across all platforms.
Sr. Infrastructure Engineer
Citizens Bank
04.2013 - 01.2014
- Maintain the software distribution infrastructure using Directory Based, scripted and automation tools methods to deploy software and configurations.
- Patching and distribution of software using Altiris and WSUS to over 10,000 workstations and hundreds of servers.
- Provide level III/IV desktop support.
- Assist with imaging/deployment technologies such as Symantec Ghost, Microsoft SMS or Altiris.
- Provide support with tools such as Microsoft Office Suite, Attachmate, MDAC, and Symantec Client Security.
- Deploy personal computing updates using Microsoft GPO technology.
- Contractor
Senior Systems Engineer\ Application Virtualization Engineer
Fidelity Investments LLC
01.2006 - 04.2013
- Have successfully contributed\delivered to the Application Lifecycle Management Initiative for all TSO\WAE owned applications.
- Participated in the upgrade of VMware 4.1UI to version 5.1.
- Received award for the successful support\deployment of Office 2007 Roll-out and Sametime 8.5.1 Project to the business.
- Partner with Infrastructure Engineering to plan for new functionality, resolve defects, and incorporate fault isolation test methodologies.
- Document stages of project lifecycle using established templates, test results to show requirements were met, and implementation and support procedures.
- Document topologies, flow charts, and diagrams of systems interactions and dependencies.
- Provide engineering, testing, and training to make sure all solutions interact optimally. Build and maintain a lab environment providing all necessary infrastructure components to fulfill engineering requirements.
- Experience testing products for compatibility with Microsoft Exchange, Microsoft SQL and Oracle Database Solutions and xml scripts.
- Deployed over 100 VDI’s to all customers in India to use as their primary workstation.
- Develop, Review and improve existing test plans to improve functional coverage, gaps in prior testing and regressions.
- Assist development teams in troubleshooting issues identified in UAT testing.
- Run regression and functional test cases both physically and automated.
- Lead engineer on the APP-V Team with collaborating, direction setting, decision making and training to the rest of the APP-V engineering team.
- Work with the business partner to design secure, reliable virtualization based solutions for an enterprise system with very stringent security controls, in a time sensitive and deadline driven environment.
- Have successfully sequenced\virtualized over 60 applications to the business.
- Configure, troubleshoot and manage all virtual system implementation to include: installation, backups, patch maintenance, performance tuning, hardware/software installs, de-installs, upgrades, and relocations to over 5000 customers within the FIMT Organization to ensure no operational impacts occur.
- Ensuring system alignment with Best Practices and existing infrastructure, capabilities, and configurations are followed.
- Lead all develop detailed plans, configuration, management and other documentation for virtualization technology across all platforms.
- Collaborate with the Helpdesk\Desktop Support to provide support for all virtualization related issues to minimize call volume.
Education
High School Diploma -
Taunton High Scool
Taunton, MA06.1983
Some College (No Degree) - Computer And Information Systems
Computer Associates
Taunton, MASome College (No Degree) -
Fisher State College
Easton, MARecords Specialist -
United States Army
Fort Jackson, SC08.1989
Skills
- Technical troubleshooting
- Technical support
- System functionality testing
- IT support services
Accomplishments
- Documented and resolved a Citrix issue which led to having the customer not lose any downtime.
- Resolved product issue through productive testing.
- Analyzed and designed a high-speed wireless network to support the VA Hospital with a more reliable and cost-effective model.
Certification
ITIL Foundation Certification
Work Availability
monday
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Accreditations
- Updating support skills: PowerCli, Windows 7/10 and SQL 2008 to 2016 migrations, completed Epic 2014 to 2015 Upgrade, MS Office 2010, MS Application Virtualization.
- Avamar, Altiris, Server 2008/2012, Citrix XenApp and XenDesktop Administration Training.
- Powershell, Presentation Skills Certification, Windows 7 Configuring, Installing, Deploying Training and Windows 7 both 32/64 bit OS, ITIL Foundation Certification, Epic Hyperspace 2015 Training.
Timeline
Systems Engineer I
MGB
05.2021 - Current
Systems Administrator
Booze-Allen Hamilton
10.2020 - 04.2021
VDI Engineer\Systems Administrator
Liberty Mutual
06.2019 - 02.2020
Sr. Systems Engineer
Bank of NH
11.2018 - 04.2019
Sr. Systems\Citrix Engineer
HealthEdge
09.2017 - 11.2018
Citrix Administrator
Partners HealthCare
04.2015 - 08.2017
Infrastructure Desktop Engineer
DentaQuest
11.2014 - 03.2015
Sr. Systems Engineer
VDX LLC.
01.2014 - 10.2014
Sr. Infrastructure Engineer
Citizens Bank
04.2013 - 01.2014
Senior Systems Engineer\ Application Virtualization Engineer
Fidelity Investments LLC
01.2006 - 04.2013
High School Diploma -
Taunton High Scool
Some College (No Degree) - Computer And Information Systems
Computer Associates
Some College (No Degree) -
Fisher State College
Records Specialist -
United States Army