Kenzie Cooley
Athens
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. A hardworking and passionate job seeker with strong organizational skills eager to secure an entry-level position. Ready to help the team achieve company goals.
Overview
8
8
years of professional experience
Work History
Systems Engineer I
COLSA Corporation/Supporting HQ AMC
02.2024 - Current
- Assists in the analysis of existing systems and the definition, design, and development of new system requirements for Army Metering Program (AMP). Principal Duties and Responsibilities (*Essential functions)
- Supports technical infrastructure that includes network, hardware, database, and/or system software components for AMP.
- Assists in the determination of AMP system specifications, input/output processes, and working parameters for hardware/software compatibility.
- Assists in identifying and analyzing AMP program support deficiencies.
- May assist in resolving program support deficiencies.
- May perform system integration and verification and validation.
- May conduct research and assist with AMP technical documentation.
- May support the infrastructure and ensure all quality and change control standards are met.
Manager
Village Pizza
04.2018 - 02.2024
- Managing front-of-house operations, implementing employee management (e.g.
conflict resolution and preparing schedules for a team of 14 people), and
aggregating all revenue reports at the end of each working day, as well as
maintaining an average cash drawer of $700 per day. - Opening duties include folding approximately 150-200 — boxes, putting away food
and alcohol deliveries for up to six orders, and preparing everything for the
following shifts. - Closing duties include disassembling machines and the 20 bar taps, restocking
small items (napkins, crackers, straws, sauces, etc. ), and mopping the floors. - Developed and implemented solutions to improve customer satisfaction for
an average customer base of about 1000-1200 customers per week based on
feedback from customers
Customer Service Representative
Eastside Pharmacy & Custom Compounding
01.2017 - 04.2017
- Provided answers to 40-60 incoming calls per day, received and processed a
daily average of 20-30 prescriptions, and conducted inventory checks 2-3 times
per week. - Assisted 10-15 customers daily, and answered any questions they may have (to
the best of my abilities prior to retrieving a pharmacist). - Developed strong relationships with customers and ensure their satisfaction
through effective communication.
Inventory Control
Boutique Nouveau
11.2015 - 02.2016
- Maintained the boutique's social media pages by keeping the products advertised and up-to-date and posting at least three times per week.
- Ensured that inventory was updated and checked on a daily basis.
- Utilized a specific software program to order products and place them in
inventory, ordering on average twenty products per week. - Identified discrepancies in inventory counts between vendor invoices and
product counts.
Education
Bachelor of Science - Management of Technology
Athens State University
Athens, AL12.2023
Associate of Science - General Studies
Calhoun Community College
Tanner, AL04.2021
Skills
- Troubleshooting
- User Support
- Critical Thinking
- Technical Support and Assistance
- Attention to Detail
- Time Management
Affiliations
- The National Society of Leadership and Success (NSLS)
- American Institute of Aeronautics and Astronautics (AIAA)
Timeline
Systems Engineer I
COLSA Corporation/Supporting HQ AMC
02.2024 - Current
Manager
Village Pizza
04.2018 - 02.2024
Customer Service Representative
Eastside Pharmacy & Custom Compounding
01.2017 - 04.2017
Inventory Control
Boutique Nouveau
11.2015 - 02.2016
Bachelor of Science - Management of Technology
Athens State University
Associate of Science - General Studies
Calhoun Community College
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