Peyton Armstrong
Lebanon,Indiana
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Systems Engineer I
EXOs
08.2024 - Current
- Utilized remote access tools to diagnose and repair various computer systems.
- Responded promptly to customer requests via phone, chat or email support queues.
- Created detailed documentation of all user requests, problems and resolutions for future reference.
- Provided technical assistance to customers with software, hardware and network related issues.
- Managed Active Directory accounts including creating users, groups, OU's and resetting passwords.
- Updated knowledge base articles regularly to improve efficiency when responding to common customer inquiries.
- Installed, configured, maintained and upgraded system applications on customer machines.
- Troubleshoot issues on device-specific problems, network performance, and internet connectivity.
- Diagnosed and resolved hardware and software issues for end-users, ensuring minimal downtime.
- Conducted routine system maintenance and upgrades to enhance operational efficiency.
INFORMATION TECHNOLOGY SUPERVISOR
Levy Restaurants
01.2020 - 04.2024
- Reinstall software programs or adjust settings on existing software to fix machine errors.
- Confer with staff, users, and management to establish requirements for new systems or modifications.
- Develop training materials and procedures, or train users in the proper use of hardware or software.
- Reassemble machines after making repairs or replacing parts.
- Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
- Identify, review, or select vendors or consultants to meet project needs.
Education
Bachelor of Science - Information Technology
Western Governor's University
03.2024
Skills
- Troubleshooting
- User support
- System testing
- Technical support
- IT infrastructure
- Network security
- Switches and routers
- Troubleshooting and diagnosis
- Customer service
- Relationship building
- Problem-solving abilities
- Microsoft exchange
- Virtualization
- Project management
Certification
- CompTIA A+
- CompTIA Network+
- CompTIA Project+
- CompTIA Security+
- ITIL v4
- Amazon Web Services Cloud Practitioner
- Linux +
Timeline
Systems Engineer I
EXOs
08.2024 - Current
INFORMATION TECHNOLOGY SUPERVISOR
Levy Restaurants
01.2020 - 04.2024
Bachelor of Science - Information Technology
Western Governor's University