ELIZABETH SOTO MEJIAS
Kissimmee,USA
Summary
Detail-oriented healthcare and financial services professional with 13+ years of experience in dental administration, insurance verification, accounts receivable, revenue cycle support, banking, and customer relations. Proven ability to manage front office operations, resolve complex insurance and billing issues, support commercial banking clients, and deliver exceptional customer service in fast-paced environments. Recognized for strong organizational skills, attention to detail, and building lasting client relationships.
Highly motivated and positive individual with great organizational and communication skills. Customer service master and efficient problem solver. Deftly manages administrative functions while delivering thorough answers and solutions to foster exceptional customer experiences.
Overview
14
14
years of professional experience
Work History
Business Assistant
Heartland Dental
12.2025 - Current
- Coordinate daily front office operations while delivering exceptional patient service.
- Schedule, confirm, and manage patient appointments to maximize provider productivity.
- Verify dental insurance eligibility, benefits, deductibles, frequencies, and pre-authorizations.
- Prepare and present treatment estimates, explaining insurance coverage and patient financial responsibilities.
- Submit and follow up on insurance claims to ensure timely reimbursement.
- Manage insurance aging A/R reports by researching and resolving outstanding insurance claims.
- Contact patients regarding outstanding balances and collect payments on past-due accounts.
- Collect patient payments and reconcile daily financial transactions.
- Maintain accurate patient records and ensure HIPAA compliance.
- Collaborate with dentists, hygienists, specialists, and laboratory partners to support efficient office operations.
Insurance Verification Specialist
Walgreens Specialty Pharmacy
09.2024 - 10.2024
- Verified insurance eligibility, benefits, and coverage for specialty medications.
- Resolved prior authorization and coverage issues by coordinating with providers and payers.
- Updated patient demographic and insurance information in system.
- Assisted patients with insurance inquiries and copay assistance programs.
Collections Agent
Synchrony Financial
06.2024 - 07.2024
- Managed high-volume outbound collection calls to recover past-due accounts.
- Negotiated payment arrangements and processed payments.
- Updated account information and resolved account disputes.
- Maintained compliance with all collection policies and regulations.
Dental Insurance Coordinator
Pure Smiles
01.2022 - 04.2024
- Verified insurance eligibility, benefits, frequencies, limitations, and maximums.
- Submitted and tracked dental insurance claims and pre-authorizations.
- Researched, appealed, and followed up on denied or outstanding claims.
- Managed patient accounts receivable and collected payments on outstanding balances.
- Educated patients on insurance benefits, treatment costs, and financial options.
- Maintained accurate patient records in Dentrix and ensured HIPAA compliance.
Patient Care Coordinator
Smile Brands
07.2017 - 12.2021
- Managed provider schedules, patient appointments, and referral coordination.
- Verified insurance information prior to appointments and treatment.
- Assisted patients with phone calls and resolved patient inquiries and concerns.
- Assisted with billing inquiries, payment plans, and account updates.
- Worked with team members on front office procedures and systems.
Personal Banker / Business Care Representative
SunTrust Bank
02.2012 - 07.2017
- Built strong relationships with personal and business banking clients.
- Processed deposits, personal and business accounts and recommended banking products.
- Processed domestic wire transfers, loan payments, wire transfers, and cashier’s checks.
- Provided exceptional support to commercial banking clients.
- Assisted clients with loan inquiries, and account maintenance.
- Worked closely with commercial loan officers to resolve complex client requests.
- Maintained compliance with banking regulations and customer privacy standards.
Education
Florida Real Estate Coursework
Gold Coast School
Orlando, FLVocational Certificate - Cosmetology & Business Management
Institute of Careers
Puerto Rico01-1999
Skills
- Document management
- Client relationship building
- Data analysis
- Project planning
- Audit reporting
- Analytical thinking
Languages
Spanish
Native or Bilingual
Timeline
Business Assistant
Heartland Dental
12.2025 - Current
Insurance Verification Specialist
Walgreens Specialty Pharmacy
09.2024 - 10.2024
Collections Agent
Synchrony Financial
06.2024 - 07.2024
Dental Insurance Coordinator
Pure Smiles
01.2022 - 04.2024
Patient Care Coordinator
Smile Brands
07.2017 - 12.2021
Personal Banker / Business Care Representative
SunTrust Bank
02.2012 - 07.2017
Vocational Certificate - Cosmetology & Business Management
Institute of Careers
Florida Real Estate Coursework
Gold Coast School