Janice Y. Lovelace
Lawton,OK
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Experienced Command Center Operator with over 12 years of experience in Technical Communication and an Excellent reputation for resolving problems and improving customer satisfaction.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Globe Life Insurance Company
McKinney, TX
03.2020 - 03.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. Process Insurance Premiums.
CORRECTIONS OFFICER
Lawton Corrections Facility
Lawton, United States
05.2019 - 03.2020
- Supervised inmates during all activities and transfers to monitor compliance and implement corrective actions
License Insurance Agent
United HealthCare Services Inc./Teleperformance
Dallas, TX
08.2012 - 01.2018
- Assessed coverage plans and long-term business goals to successfully align new products with plans and strategies
Technical Support Engineer
ATT
Fort Worth, TX
02.2012 - 08.2012
- Fill Telephone,Data and Internet orders, configure hardware, reset passwords, and resolve internet connections.
- Suggested software and hardware modifications to reduce lag time and improve overall speed.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
Education
Associate of Science - Computer Networking & Information Systems
McLennan Community College
Waco, TX1998
Skills
- Technical Support Specialist 12 Years
- Sales & Marketing 10 Years
- Customer Service 10 Years
- Call Center Experience- Over 12 Years
Certification
- Claims Adjuster license
(Property Claims Certification (Pilot CAT Certification)
Wardlaw (2016 Florida Hurricane CAT)
- Certified Protection Officer (CPO)
Timeline
Customer Service Representative
Globe Life Insurance Company
03.2020 - 03.2022
CORRECTIONS OFFICER
Lawton Corrections Facility
05.2019 - 03.2020
License Insurance Agent
United HealthCare Services Inc./Teleperformance
08.2012 - 01.2018
Technical Support Engineer
ATT
02.2012 - 08.2012
Associate of Science - Computer Networking & Information Systems
McLennan Community College
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