J'NICOLE HILL
Indianapolis,IN
Summary
Skilled in exceeding sales goals and company expectations by expanding client base and maintaining high standards of customer service.
Diligent Assistant Manager with strong foundation in managing daily operations and team leadership. Proven success in optimizing workflows and enhancing customer satisfaction. Demonstrated expertise in problem-solving and strategic planning to drive team performance.
Management professional with track record of effective team leadership and operational oversight. Consistently achieves goals through collaborative efforts and adaptability to changing demands. Skilled in conflict resolution, process improvement, and fostering positive work environment.
Overview
24
24
years of professional experience
Work History
Assistant Manager
Ross Dress for Less
04.2024 - Current
- Developed and implemented operational strategies to enhance team efficiency and productivity.
- Led cross-functional teams in executing projects, ensuring alignment with organizational objectives.
- Streamlined communication processes between departments, reducing response time for internal requests.
- Mentored junior staff in best practices, fostering professional growth and skill development.
- Facilitated training sessions on new systems and tools, increasing overall team competency levels.
- Collaborated with senior management to develop long-term strategic plans aligned with company goals.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
Customer Service Specialist
Best Buy
05.2014 - 01.2024
- Flex as coverage between Checkout, Store Pickup and Customer Service as necessary Accountable for driving positive NPS results at Checkout, Store Pickup and Customer Service.
- Maintain professional communication with customers and peers while using cross-functional company resources and tools.
- Engage customers using soft skills while solving issues, providing end-to-end solutions with fast and accurate processing of transactions.
- Ensure Front of Store cleanliness and merchandising standard execution.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Responded to customer requests for products, services, and company information.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Investigated and resolved customer inquiries and complaints quickly.
Buyer / Sales
Circus Of Books
09.2007 - 10.2013
- Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments.
- Placed special merchandise orders for customers.
- Verified that all merchandising standards were maintained on a daily basis.
- Computed sales prices, total purchases and processed payments.
- Recommended merchandise based on customer needs.
- Operated a cash register to process cash, check and credit card transactions.
- Facilitated monthly and quarterly physical inventory counts.
- Replenished floor stock and processed shipments to ensure product availability for customers.
- Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
- Computed accurate sales prices for purchase transactions.
- Worked as a team member performing cashier duties, product assistance and cleaning.
- Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders.
- Successfully interacted with customers and retail buyers to expedite orders.
- Assisted customers with store and product complaints.
- Accurately logged all daily shipping and receiving orders.
- Recommended, selected and helped locate merchandise based on customer needs and desires.
- Stocked and rotated inventory regularly.
- Organized the store by returning all merchandise to its proper place.
- Replenished merchandise shelves with items from the stockroom.
Film Crew Lead / Guest Service
AMC CityWalk Cinemas and IMAX
04.2002 - 06.2007
- Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
- Worked as a team member performing cashier duties, product assistance and cleaning.
- Guaranteed positive customer experiences and resolved all customer complaints.
- Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.
- Processed merchandise returns and exchanges.
Education
GED -
Ben Davis High School
Indianapolis, IN, USA01.2014
Skills
- Superior communication skills
- Superior organization skills
- Dedicated team player
- Reliable and dependable
- Barcode scanning
- Cash handling accuracy
- Inventory control procedures
- Organized
- Personnel training and development
- Customer- and service-oriented
- Team leadership
- Decision-making
- Money handling
- Retail operations
- Employee scheduling
- Operations management
Accomplishments
- Client Interface
- Collaborated with prospective clients to prepare efficient product marketing strategies and drive business development.
- Fulfilled all supervisory duties when Store Manager was on vacation.
Timeline
Assistant Manager
Ross Dress for Less
04.2024 - Current
Customer Service Specialist
Best Buy
05.2014 - 01.2024
Buyer / Sales
Circus Of Books
09.2007 - 10.2013
Film Crew Lead / Guest Service
AMC CityWalk Cinemas and IMAX
04.2002 - 06.2007
GED -
Ben Davis High School