J'Niya Walker
New Braunfels,TX
Summary
- Attentive Customer Service Representative with 4 years achieving customer service satisfaction and customer retention goals. Independent and quick thinking team player.
- Diligent Inventory Specialist with talent for working with diverse product lines and multiple store locations.
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Delivery Driver
DoorDash
02.2020 - Current
- Delivered over 1000 packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Server Trainer
Carey Hilliard's
03.2021 - 06.2023
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
- Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Coached servers on proper food handling techniques to maintain compliance with health department regulations and uphold food safety standards.
Store Associate
Walmart
09.2019 - 09.2020
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
Education
Real Estate
Champions School of Real Estate
San Antonio, TX09.2024
High School Diploma -
James Madison High School
Online 05.2020
Skills
- Positive Attitude
- Customer Service
- Valid Driver's License
- Teamwork and Collaboration
- Order picking and processing
- Punctual and Reliable
Timeline
Server Trainer
Carey Hilliard's
03.2021 - 06.2023
Delivery Driver
DoorDash
02.2020 - Current
Store Associate
Walmart
09.2019 - 09.2020
Real Estate
Champions School of Real Estate
High School Diploma -
James Madison High School