J'Niyah Smith
Tallahassee,FL
Summary
Dedicated Associate with extensive experience collaborating with clients, promptly identifying needs and recommending products and services to accomplish clients' goals. Strong communicator focused on delivering outstanding customer care. Team-oriented warehouse professional accustomed to streamlining shipping and receiving processes to increase overall efficiency. Industrious and dedicated with talents in team leadership and motivation. Energetic individual equipped to work hard in fast-paced, constantly changing environments.
Overview
3
3
years of professional experience
Work History
Associate
Amazon
08.2023 - Current
- Worked varied hours to meet seasonal and business needs.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
TDR
Amazon
08.2023 - Current
- Operated and maintained TDR equipment to facilitate efficient cargo handling and storage operations.
- Proficient in overseeing docking and release process of over 10 trailers a day at shipping facilities.
- Skilled in coordinating timely loading and unloading of trailers, ensuring adherence to schedules and safety protocols.
Process Guide
Amazon
08.2023 - Current
- Coached employees on best practices for maintaining high-quality standards throughout all processes.
- Implemented process improvements for increased productivity and cost savings.
- Received recognition for outstanding performance and contributions to process optimization initiatives.
- Provided hands-on training and coaching to new hires and existing associates, fostering a culture of continuous improvement and high performance.
Customer Service Representative
Pizza Hut
10.2021 - 08.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
Associate of Applied Science - Business Management
Tallahassee Community College
Tallahassee, FL12.2024
High School Diploma -
James Rickards High School
Tallahassee, FL05.2022
Skills
Customer Service
Time Management
Attention to Detail
Computer Skills
Leadership Qualities
Decision-Making
Complex Problem-Solving
Performance Improvement
TDR Trained
Calm Under Pressure
Timeline
Associate
Amazon
08.2023 - Current
TDR
Amazon
08.2023 - Current
Process Guide
Amazon
08.2023 - Current
Customer Service Representative
Pizza Hut
10.2021 - 08.2023
Associate of Applied Science - Business Management
Tallahassee Community College
High School Diploma -
James Rickards High School