Summary
Overview
Work History
Education
Skills
Accomplishments
writing, reading, singing, taking care of animals
Timeline
Generic

Jo-Ann Silvestre

Elizabeth,New Jersey

Summary

Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems. Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques. Highly experienced sales associate known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results.

Overview

3
3
years of professional experience

Work History

Store Associate

PetSmart Charities
01.2023 - Current
  • Maintained tidy and organized store to comply with cleanliness standards.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Balanced and organized cash register by handling cash, counting change, and storing coupons.
  • Work directly with animals

Lifeguard

Dreamworks Water Park At American Dream Mall
01.2022 - 01.2023
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Provided friendly customer service to guests and addressed concerns.
  • Monitored safety of guests in and around swimming pool.
  • Attentively monitored swimmers to identify distress.
  • Educated patrons on safety protocols and enforced safety rules.

Sales Associate

Abercrombie & Fitch
11.2020 - 06.2021
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.

Education

Associate of Science - Liberal Studies

Union County College
Cranford, NJ
12.2024

High School Diploma -

Roselle Catholic High School
Roselle, NJ
06.2021

Skills

  • Retail Transactions Processing
  • Managing Cash Register
  • Credit Card Applications
  • POS System Operations
  • Customer Assistance
  • Credit and Cash Transactions
  • Sales and Marketing
  • Team Collaboration
  • Stocking and Replenishing
  • Meeting Sales Goals
  • Team Goals

Accomplishments

I was awarded the President's High Honor List for the Fall semester 2022-Fall 2023.


I was also honored with the National Society of Leadership and Success at Union County college.

writing, reading, singing, taking care of animals

I like reading and writing because it creates a non fiction story that I can relate to in real life situations that help me to understand how people and things are different in reality.


Singing takes me to a place where nothing else matters except the music and how it takes me to an unknown places that does not actually exist.


Taking care of animals is a passion I have for animals that are being mistreated, I love animals mostly my own pet Rocky a Chesapeake Bay retriever mixed with poodle and he projects more love than a  human does! Animals love no matter what and that is another reason why I love them.

Timeline

Store Associate

PetSmart Charities
01.2023 - Current

Lifeguard

Dreamworks Water Park At American Dream Mall
01.2022 - 01.2023

Sales Associate

Abercrombie & Fitch
11.2020 - 06.2021

Associate of Science - Liberal Studies

Union County College

High School Diploma -

Roselle Catholic High School
Jo-Ann Silvestre