Jo-Ashley Amadis Andujar
All Care VNA
LYNN,MA
2
Languages
7
years of professional experience
Results-driven professional with a strong background in managing patient information systems and ensuring data accuracy. Proven expertise in coordinating communication among stakeholders, contributing to improved service delivery and compliance.
Work History
Patient Information Coordinator
6 Months- Assisted healthcare staff in accessing patient records efficiently for timely care delivery.
- Coordinated communication between patients, families, and healthcare providers to enhance service quality.
- Managed patient information systems to ensure data accuracy and compliance with regulations.
- Implemented processes for maintaining confidentiality of sensitive patient information.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
Homeless Management Information System Specialist
1 Year 5 Months- Collaborated with cross-functional teams to troubleshoot technical issues and ensure seamless system integration.
- Analyzed system performance to identify areas for improvement and enhance operational efficiency.
- Implemented software updates and patches, ensuring systems remained secure and up-to-date.
- Developed documentation for system processes and user guidelines, improving team understanding and compliance.
- Coordinate the tracking and reporting of data for Housing Services with the HMIS team, ETO, MyEvolve.
- Provide/Create accurate reporting of families in shelter, stabilization and other required EHOLC data elements. This may include reporting of families on notice.
- Respond to internal and external request for data; create both regular and special reports as needed for compliance, program improvement, funding proposals and other purposes.
- Conduct audits as needed and periodically to ensure accuracy of information reported in all databases utilized to track housing information. Provide reports to supervisors of discrepancies.
- Meet with staff regarding data entry, support staff with technical nuances of systems utilized to track data through either adhoc meetings, scheduled trainings or other means of information transfer. Hold scheduled zoom calls for data entry (help desk).
- Review and update data collection process and systems, evaluate continuously monitor for process improvement.
- Identify trends in data errors and inconsistencies with program staff for training purposes.
- Collaborate with the existing housing services team to ensure family shelter numbers are accurately documented for reporting, create strategies for data collection best practices, management and reporting.
- Assist with tracking CQI for the organization- reporting data quarterly and annually
- Review data reported for trends either through visual charts or narrative; make recommendations on trends as needed; collaborate with leaders to achieve organizational priorities and goals.
- Attend programmatic meetings as required.
- Complete independent projects as assigned.
- Provide training to staff on existing and newer process or systems for data reporting and collection.
- Create training material for staff and others on data information collected; rationale as to why the data is collected, use of systems in place to collect data; include IT data security protocols in place.
- Collaborate with IT/HR departments on protocols/policies to ensure digital information and database information is protected from potential security breach and other data (CQI) related projects.
- Maintain confidentiality and privacy standards at all times
- Other functions or duties as requested.
Orthodontic Treatment Coordinator
1 Year- Coordinated patient consultations to evaluate orthodontic treatment options and address concerns.
- Managed scheduling of appointments to optimize clinic workflow and enhance patient experience.
- Educated patients on treatment processes, including care instructions for orthodontic appliances.
- Collaborated with dental team to ensure seamless communication regarding patient progress and adjustments.
- Maintained accurate patient records using practice management software for efficient tracking and reporting.
- Guided patients through their financial options while discussing treatments, offering flexible payment plans tailored to individual needs.
- Collaborated with orthodontists to review cases and implement personalized treatment options for patients.
Administrative Assistant
3 Years- Provided administrative support to senior management, enhancing workflow efficiency.
- Coordinated scheduling and communication for team meetings and events.
- Managed office supplies, ensuring availability and cost-efficiency.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
Front Desk Coordinator
4 Months- Coordinated front desk activities, ensuring seamless communication between patients and clinical staff.
- Implemented process improvements that reduced appointment wait times and increased patient satisfaction.
- Trained and mentored new front desk staff, fostering a collaborative team environment.
- Managed patient scheduling using dental software to enhance operational efficiency.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Scheduled appointments in computer system.
- Trained all staff on front desk procedures and policies.
Education
Dental Assisting Certification Program
Time Conflict Management
Skills
Insurance verification
Medical terminology
Microsoft Outlook
Data entry
Appointment scheduling
Microsoft Excel
Microsoft Outlook
Computer proficiency
Problem resolution
Follow-up skills
Paperwork processing
Conflict resolution
Client relations
Follow up skills
Documentation management
Languages
Spanish
Native or Bilingual
ASL
Limited Working
Timeline
Patient Information Coordinator
All Care VNA
02.2026 - CurrentRead More
Homeless Management Information System Specialist
Centerboard
01.2024 - 06.2025Read More
Orthodontic Treatment Coordinator
Smile Creator
01.2023 - 01.2024Read More
Administrative Assistant
Justice Resource Institute
01.2020 - 01.2023Read More
Front Desk Coordinator
Growing Smiles Dentistry
09.2019 - 01.2020Read More
North Shore Community College
Dental Assisting Certification Program
Read More
North Shore Community College
Time Conflict Management
Read More