Jo Bailey
Texas A&M University
College Station,TX
Summary
Engaging hospitality professional with experience in high-volume service environments. Creates welcoming atmospheres while delivering efficient, detail-oriented service. Excels in multitasking, accurate transactions, and maintaining organized workspaces. Strong communicator and team player who builds genuine connections with guests and contributes to positive experiences.
1
Language
1
Certification
6
years of professional experience
Work History
Mentor
1 Year 5 Months- Guided first-year students participating in a transitional program as a supportive role model. Facilitated group discussions, provided academic and social guidance, promoted campus resources, and fostered a welcoming, inclusive environment. Eased transition to college life by sharing personal experiences, encouraging involvement, and offering continuous support throughout the semester. Strong communication, leadership, and empathy skills are essential.
- Guided students through academic and personal development, fostering a supportive learning environment.
- Developed and implemented mentoring programs to enhance student engagement and retention.
- Conducted workshops on time management and study skills, improving student performance.
Bartender and Server
3 Months- Provided fast-paced, quality service in busy bar environment, fostering strong guest relationships. Created welcoming, memorable experiences that encouraged repeat visits and turned first-time customers into loyal regulars. Managed multiple tables, upsold menu items, and ensured order and payment accuracy, contributing to positive team atmosphere.
- Provided exceptional customer service, ensuring a welcoming atmosphere for patrons.
- Managed bar inventory and maintained cleanliness to enhance operational efficiency.
- Prepared and served beverages while adhering to quality standards and recipes.
Bartender
5 Months- Provided fast-paced, high-volume service in popular college bar, enhancing guest experience. Mixed and served a wide variety of cocktails and beverages, handled cash and card transactions accurately, maintained clean and organized bar. Collaborated with team members to manage crowd flow, ensured compliance with alcohol safety standards, created energetic, welcoming atmosphere for guests.
- Crafted and served a diverse range of beverages, ensuring quality and consistency.
- Managed inventory levels, restocking supplies to maintain operational efficiency.
- Trained new staff on bartending techniques and customer service standards.
Sales Associate
3 Months- At Uptown Cheapskate, Assisted customers in finding trendy, affordable fashion while maintaining clean, organized sales floor to enhance shopping experience. Evaluated gently used clothing for quality and current trends, contributing to effective buying and reselling processes. Provided customer service, merchandising, and operated register, supporting daily store operations to ensure smooth, enjoyable shopping experience.
- Mentored junior sales associates to enhance customer service skills and product knowledge.
- Executed visual merchandising strategies to optimize store presentation and attract customers.
- Maintained accurate inventory records using POS systems, ensuring efficient stock management.
Patient Care Coordinator
6 Months- Served as primary communication link between clients and staff, handling paperwork, scheduling, and ensuring a clean environment for patient care in urgent care setting.
- Managed front desk operations, greeting patients, scheduling appointments, and handling phone inquiries to enhance patient experience.
- Effectively communicated with healthcare providers to ensure timely delivery of test results and reports to patients
- Assisted in the coordination of patient referrals to other healthcare facilities or specialists when necessary
- Maintained accurate electronic medical records (EMR) by updating patient medical history
- Coordinated patient referrals to other healthcare facilities or specialists.
- Addressed patient inquiries regarding appointment availability, clinic hours, and services to improve patient satisfaction and access to care.
Hostess/Busser
3 Years- Acted as a hostess and led correspondence between customers, management, and servers. With an emphasis in hospitality
- Managed the seating process efficiently, optimizing table turnover and minimizing wait times for guests
- Collaborated closely with servers to coordinate seating arrangements and ensure smooth flow of service
- Maintained an organized reservation system, accurately recording guest information and special requests
- Coordinated seating arrangements with servers to streamline service and improve guest satisfaction
- Delivered information on menu items, specials, and promotions to elevate guest experience
Hostess/Busser
7 Months- Acted as a hostess and led correspondence between customers, management, and servers.
- Greeted and seated guests promptly, ensuring an inviting atmosphere.
- Managed reservation system to optimize seating arrangement and minimize wait times.
- Collaborated with kitchen staff to relay special requests and dietary restrictions effectively.
Server/Event Staff
5 Months- I served for both lunches and dinners as well as aided in the setup, serving, replenishing, and cleanup of parts ranging from 20-200 people. This included: work party, Christmas party, birthday party, bachelorette party's, and weddings.
- Delivered exceptional customer service in high-pressure environments.
- Managed multiple tables efficiently, ensuring timely order delivery and guest satisfaction.
- Trained and mentored new staff on menu knowledge and service protocols.
Cashier/Customer Service
4 Months- Took orders, ran food, prepared ingredients for chefs, packaged orders, and restocked supplies to maintain smooth service.
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer and balanced at shift end.
- Assisted customers with product inquiries and provided exceptional service.
Education
- Poultry Science
- Dean's List 2026
High School Diploma
High school diploma
- Honor Roll 2020-2024
- Extracurricular Activities: Volleyball player
- National Honor Society Member
- Student council member, and prom committee
- Food and Fashion board
- CarTEENS advisor
- Edgewood middle school ski club advisor
- OHpigs participant
- BEST program participant
- Junior Fair Royalty
Skills
Customer service
Conflict resolution
Deescalating
Hospitality and guest service
Clientele building
Cash handling and management
Scheduling
Conflict resolution
Peer mentoring
Clientele building
Financial literacy
Customer engagement
Certification
Food Handlers, April 2028, Texas Alcoholic Beverage Commission- Seller/Handler, April 2027, TABC Certification, April 2025 to April 2027, Certified to responsibly serve and sell alcoholic beverages in the state of Texas. Trained in age verification, identifying signs of intoxication, and handling alcohol-related situations in compliance with state laws and safety guidelines., Healthcare - CPR / AED, December 2026, CPR/AED, December 2024 to December 2026, Certified in performing CPR and using an Automated External Defibrillator (AED) for adults, children, and infants. Trained to respond effectively in cardiac and breathing emergencies in both workplace and community settings., BLS Certification, December 2024 to December 2026, Trained in high-quality CPR, AED use, and basic emergency response for adults, children, and infants. Certified to provide life-saving care in both clinical and non-clinical settings, including team-based resuscitation and airway management.
Languages
English
Timeline
Bartender and Server
Holleman Tavern
01.2026 - 04.2026
Bartender
Logies on campus
08.2025 - 01.2026
Mentor
Texas A&M University
04.2025 - Current
Sales Associate
Uptown Cheapskate
03.2025 - 06.2025
Patient Care Coordinator
Cleveland Road Animal Hospital & The Pet Hotel
12.2023 - 06.2024
Hostess/Busser
Mariola Italian
05.2023 - 12.2023
Server/Event Staff
Wooster country
08.2022 - 01.2023
Hostess/Busser
The Leaf
06.2021 - 06.2024
Cashier/Customer Service
GreenLeaf
05.2020 - 09.2020
Texas A & M University-College Station
from Poultry Science
Wooster High School
High School Diploma