Jo Cole-Johnson
Stockton,CA
Summary
Experienced Case Manager with a strong focus on client assessment, care planning, and crisis intervention. Proven ability to coordinate care and effectively communicate with clients and healthcare providers.
Overview
8
8
years of professional experience
2
2
Certifications
Work History
Case Manager II
Care for Change
Oklahoma City, Oklahoma
09.2018 - Current
- Coordinated client assessments to determine individual needs and service eligibility.
- Developed personalized care plans in collaboration with clients and support teams.
- Facilitated communication between clients, families, and healthcare providers.
- Monitored client progress and adjusted care strategies as necessary.
- Provided resource information to clients regarding available services and programs.
- Organized and led support groups to foster community among clients.
- Advocated for client rights and access to essential community services, enhancing client autonomy and service utilization.
- Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
- Counseled clients on available resources within the community that could help meet their needs.
- Facilitated communication among clients, families, caregivers, and service providers to ensure comprehensive support for client needs.
- Participated in regular team meetings and in-house training sessions to boost group effectiveness.
- Provided referrals to appropriate health care providers or other community resources.
- Adhered to ethical principles and standards to protect clients' confidential information.
- Compiled reports on cases and submitted them to supervisors.
- Linked clients with social services, health care providers and governmental agencies to help claim or reclaim individual autonomy.
- Maintained logs and electronic client records following department and agency policies for effective monitoring.
- Assisted with applications for government benefits such as Medicaid or Social Security Disability Insurance.
- Communicated with legal services providers, social services agencies, and local judicial systems regarding cases.
- Maintained confidentiality and adhered to professional ethics and standards.
- Provided referrals to appropriate medical, mental health, and social services.
- Managed caseloads effectively, ensuring timely documentation and reporting.
- Utilized case management software and databases for efficient information tracking.
- Identified barriers to client success and crafted targeted strategies to address challenges and improve outcomes.
- Assisted clients in setting realistic goals and developing action plans.
Education
Bachelor of Arts - Sociology & Addiction Studies
University of Central Oklahoma
Edmond, OK06-2022
Associate of Science - Alcohol & Substance Abuse Counseling
Oklahoma State University OKC
Oklahoma City, Ok12-2018
Skills
- Care planning
- Client assessment
- Coordination of care
- Crisis intervention
- Resource referral
- Case management software
Certification
Certified Behavioral Health Case Manager CMII
Timeline
Case Manager II
Care for Change
09.2018 - Current
Bachelor of Arts - Sociology & Addiction Studies
University of Central Oklahoma
Associate of Science - Alcohol & Substance Abuse Counseling
Oklahoma State University OKC