Denisse Medina Díaz
San Diego,CA
Summary
A compassionate, empathetic mental health counseling graduate student with experience working with children, adolescents, and adults in outpatient and inpatient settings. Demonstrates a passion for serving and supporting the success of members of underserved populations.
Overview
10
10
years of professional experience
Work History
Case Manager II
Family Health Centers Of San Diego
12.2023 - Current
- Streamlined service coordination efforts through diligent maintenance of client files and efficient use of case management software tools.
- Facilitated successful transitions between levels of care by developing detailed discharge plans and coordinating resources.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.
Child Developmental Specialist
Episcopal Children’s Services
04.2021 - 01.2022
- Coordinated effectively with healthcare providers communicating pertinent information regarding clients' medical conditions impacting their overall development..
- Implemented data-driven interventions, continuously analyzing results to refine approaches and maximize client progress.
- Established strong relationships with community resources, connecting clients with additional services as needed to support their development.
- Led workshops and trainings for parents and caregivers, increasing their understanding of developmental milestones and effective strategies for support.
- Served as an advocate for clients within educational settings, ensuring access to appropriate accommodations and supports to promote academic success.
Family Advocate
Episcopal Children’s Services
06.2019 - 04.2021
- Led educational workshops for parents on topics such as child development and positive discipline techniques to strengthen parent-child relationships.
- Conducted home visits to develop family goals and provide personalized guidance on parenting challenges.
- Maintained timely documentation of case progress, ensuring clear communication among all involved parties.
- Collaborated with multidisciplinary teams to address complex issues impacting families'' lives.
- Partnered with local schools to facilitate communication between parents and educators regarding individual student needs.
Mental Health Targeted Case Manager
Independent Contractor
08.2015 - 06.2019
- Advocated on behalf of clients when faced with challenges or obstacles impeding their progress toward goals.
- Facilitated successful referrals to specialized programs or agencies based on individual client needs and eligibility requirements.
- Monitored and tracked client progress, adjusting case plans as needed to achieve desired outcomes.
- Improved service delivery for clients through regular communication with multidisciplinary teams.
Mental Health Technician
First Hospital panamericano
04.2014 - 06.2015
- Leveraged professional expertise in behavioral management techniques to minimize disruptions within the therapeutic environment.
- Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
- Implemented group therapy sessions, facilitating open communication and fostering a supportive community among patients.
- Maintained detailed records of patient interactions, ensuring accurate documentation for future reference.
Education
Master of Science - Mental Health Counseling
National Louis University
Tampa, FL03.2025
Bachelor of Arts - Psychology
University of Puerto Rico
Cayey, PR06.2014
Skills
- Bilingual
- Client Advocacy
- Care Planning
- Client Records Management
- Mental Health Support
Training
- Verbal de-escalation
- Certified Behavioral Health Case Manager
- CPR
- HIPAA
- CFARS-FARS
Timeline
Case Manager II
Family Health Centers Of San Diego
12.2023 - Current
Child Developmental Specialist
Episcopal Children’s Services
04.2021 - 01.2022
Family Advocate
Episcopal Children’s Services
06.2019 - 04.2021
Mental Health Targeted Case Manager
Independent Contractor
08.2015 - 06.2019
Mental Health Technician
First Hospital panamericano
04.2014 - 06.2015
Master of Science - Mental Health Counseling
National Louis University
Bachelor of Arts - Psychology
University of Puerto Rico