Myriam Derose
Augusta
Summary
Dedicated and culturally responsive professional with over 7 years of experience delivering high-quality customer service, counseling, assessments, and support to diverse individuals and families. Seeking a customer service role where strong communication skills, extensive experience managing complex caseloads, and a proven ability to resolve issues with empathy and professionalism. Brings expertise in interviewing, documentation, problem-solving, and fostering positive client relationships while maintaining confidentiality and organizational standards
Overview
16
16
years of professional experience
1
1
Certification
Work History
Case Manager II
Housing Choice Voucher (HCV)
05.2024 - Current
- Conduct annual and interim recertifications; determine continued eligibility and investigate potential fraud.
- Manage an assigned HCV caseload with a minimum accuracy rate of 95% in compliance with HUD and agency requirements.
- Verify income, expenses, and eligibility factors using third-party documentation, employers, government agencies, and HUD’s Enterprise Income Verification (EIV) system; accurately enter data into agency systems.
- Prepare vouchers, Housing Assistance Payment (HAP) contracts, correspondence, and related documentation.
- Manage a caseload of 300-350 Housing Choice Voucher participants, conducting eligibility assessments and detailed interviews to collect all required documentation.
Family Support Worker
Families First of Palm Beach County
West Palm Beach
01.2017 - 01.2022
- Managed an average caseload of 25 homeless and disabled clients in a 120-bed shelter, providing ongoing case management and individualized service planning.
- Researched housing options, coordinated applications, and negotiated with landlords to secure stable housing through the agency's assistance program.
- Counseled clients on job-search strategies, employment readiness, and resource navigation to support long-term stability and independence.
- Managed up to 20 active cases simultaneously providing home visits, referrals, and assessments.
Case Manager
Addiction Recovery
Warwick
01.2016 - 01.2017
- Managed caseload of 60-100 clients providing integration of social services/case management function.
- Coordinated with other health care professionals regarding treatment plans.
- Facilitated group sessions: overdose prevention, substance abuse triggers and early intervention.
- Developed service plans that meet clients’ goals and objective.
- Completed client intake, family assessment, required case management and record keeping.
Residential Counselor
Gateway Healthcare
Pawtucket
01.2010 - 01.2016
- Managed a caseload of 20+ clients, helped with job search assistance and other activities of daily living.
- Followed local and state guidelines and ensured compliance with laws.
- Coordinated recreational activities and medical services for residents.
- Administered regular random drug tests.
Education
Bachelor of Science Degree - Health Sciences
Worcester State University
Worcester, MASkills
- Case Management
- Bilingual: French and English
- Communications
- Documentation
- Intake
- Assessments
Certification
Florida 2-15 Life, Health and Variable Annuities Agent license
Timeline
Case Manager II
Housing Choice Voucher (HCV)
05.2024 - Current
Family Support Worker
Families First of Palm Beach County
01.2017 - 01.2022
Case Manager
Addiction Recovery
01.2016 - 01.2017
Residential Counselor
Gateway Healthcare
01.2010 - 01.2016
Bachelor of Science Degree - Health Sciences
Worcester State University