JO GWYTHER
West Jordan
Summary
Friendly and team-oriented individual with over 3 years of experience in customer service and sales. Known for building great relationships with customers and coworkers, and always ready to support the team with clear communication and a positive attitude. Strong skills in time management, inventory handling, and creating a welcoming, efficient work environment. Reliable, collaborative, and dedicated to making sure every customer has a great experience.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Call Center Representative
Sallie Mae Bank
Salt Lake City, UT
02.2026 - Current
- Identified and resolved customer inquiries regarding applications and account management.
- Utilized systems, resources and provided accurate information on financial products and services to assist customers.
- Assisted in troubleshooting technical issues with account access and online platforms.
- Maintained detailed records of customer interactions, streamlining communication efforts between various departments and agents.
Adventure Guide
Maverik Adventure's First Stop
Bluffdale, UT
06.2023 - Current
- Proactively identified prep and store maintenance that needs to be completed.
- Cultivated a high-energy, positive team environment that enhances morale and drove productivity.
- Recognized sales trends and orders stock appropriately.
- Was responsible for maintaining clean, organized service areas and restocking supplies regularly.
- Delivered fast, friendly service by greeting customers, answering questions, and fulfilling requests.
- Managed transactions efficiently with accurate cash handling and prompt customer assistance.
- Promoted sales by highlighting promotions and keeping shelves and displays well stocked.
- Prepared and serves food accurately in high-paced environments.
- Handled inventory by ordering stock, rotating stock, and following proper storage procedures to prevent spoilage.
- Trained new team members in food prep, safety, and customer service practices.
- Assisted with interviewing candidates by providing input on hiring decisions and evaluating qualifications.
- Built strong customer relationships to support repeat business.
Sales Representative
Colonial Life
Sandy, UT
04.2025 - 06.2025
- Drove client engagement through personalized meetings and proposals, fostering strong relationships.
- Implemented targeted outreach strategies to build a pipeline of potential clients.
- Partnered with team members to develop comprehensive sales presentations and proposals that enhanced customer understanding and drove successful outcomes.
Team Member
Zupas Cafe
South Jordan, UT
06.2022 - 06.2023
- Assisted customers by preparing custom salads and sandwiches, served soups and desserts.
- Operated different stations to provide optimal coverage and provided timely customer service.
- Created a positive work environment by fostering teamwork and open communication.
- Trained new team members by relaying information on company procedures and safety requirements.
- Evaluated employee skills and knowledge regularly, provided training, and mentored individuals with lagging skills.
- Served as a role model for the team by demonstrating commitment to excellence, strong customer service, and adherence to company values.
Education
High School Diploma -
Valley High School
South Jordan, UT05-2024
Skills
- Organizational Skills
- Time Management
- Team Collaboration
- Written and Verbal Communication
- Problem Solving
- Customer Service
- Patience and empathy
- Work Ethic and Integrity
- Leadership
- Training
- Cash Handling
Certification
Life, Health, Accident Insurance
Timeline
Call Center Representative
Sallie Mae Bank
02.2026 - Current
Sales Representative
Colonial Life
04.2025 - 06.2025
Adventure Guide
Maverik Adventure's First Stop
06.2023 - Current
Team Member
Zupas Cafe
06.2022 - 06.2023
High School Diploma -
Valley High School