Jo Stehlik
Ponder,TX
Summary
Dynamic and results-driven professional with a strong background in customer service throughout multiple companies, with a 'customer first' mindset. Skilled in relationship building and team collaboration, I excel at enhancing customer satisfaction and resolving issues efficiently, using both logic and emotional intelligence. Passionate about delivering exceptional service, I consistently anticipate customer needs and foster a positive environment.
Overview
2
2
years of professional experience
Work History
Barista
Dutch Bros
Flower Mound, TX
03.2025 - Current
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Developed and maintained relationships with regular customers, recognizing preferences and anticipating needs.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Collaborated with team members to ensure efficient workflow and high-quality service during peak hours.
Team Member
Portillo's Restaurant Group
Denton, TX
01.2024 - Current
- Collaborated with team members to maximize productivity and efficiency.
- Provided customer service support to ensure satisfaction.
- Answered phone calls regarding inquiries about products or services.
- Developed positive customer relationships through friendly greetings and excellent service.
- Maintained a clean and organized work area throughout the shift.
- Used effective listening during customer conflict to provide a quick and satisfactory resolution.
- Looked for ways to go above and beyond job requirements.
Brand Ambassador
American Eagle Airlines
Fort Worth, TX
11.2023 - 02.2024
- Kept informed about new products arriving at the store on a regular basis.
- Provided product information and answered customer questions.
- Operated point-of-sale systems accurately to process payments from customers.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Provided excellent customer service, resolving issues and answering queries promptly.
Store Associate
In-N-Out Burger
Denton, TX
12.2022 - 06.2023
- Demonstrated excellent customer service skills at all times.
- Ensured the cleanliness and tidiness of the store.
- Processed sales transactions accurately and efficiently at the cash register.
- Resolved customer complaints promptly with professionalism and courtesy.
- Stocked, replenished, and organized inventory to keep store merchandise fresh.
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
Skills
- Customer service
- Team collaboration
- Sales support
- Critical Thinking
- Time management
- Relationship building
- Interpersonal communication
- Emotional intelligence
- Passion for people
- Positive and professional
Timeline
Barista
Dutch Bros
03.2025 - Current
Team Member
Portillo's Restaurant Group
01.2024 - Current
Brand Ambassador
American Eagle Airlines
11.2023 - 02.2024
Store Associate
In-N-Out Burger
12.2022 - 06.2023