Jo T

Company Overview: An MSP (Managed Service Provider) providing contingent workforce & Industry consultants

• Managed and supervised administrative and daily program operations, complying with policies and regulations.
• Established strong relationships with key stakeholders, ensuring support for program initiatives.
• Developed strategic plans, setting clear objectives and achievable milestones for the team.
• Researched industry best practices in support of training development and program content.
• Engaged and worked alongside cross-functional stakeholders to manage strategic initiatives.
• Present Quarterly Business Reviews to sponsors/Sr. Management on the activities for the program
• Forecast budget and demand for operational resources based on program trends to support ongoing client business requirements
• Collaborated with business leadership to set priorities based on business needs, resource capacity and risk exposure.
• Coached team members on productivity strategies to accomplish challenging goals.

• Company Overview: An MSP (Managed Service Provider) providing contingent workforce & Industry consultants
• Serve as the lead Sr
• Client Services consultant (CSC) accountable for contingent workforce managing the entire operations for US procurement BNPP team providing quality customer service
• Vendor management – Engaging with 35+ vendors to facilitate hiring and sourcing resumes for temporary requisitions via the vendor management system (VMS) IQN and their retention
• Managing contract terms in VMS delivering effective contingent engagement governance and perform quality assurance testing to meet compliance with program rules, client staffing policies, and best practice expectations
• Collaborate with BNPP procurement team, client hiring managers, and cross-functional teams for supplier spend data analysis & multiple Ad-Hoc reporting/metrics using Excel to be presented to senior management
• Committed to resolve and follow-through, in a timely manner, all issues (including payroll issues, staffing issues) related to the worker and handle critical employee relations issues
• Program Management- Coordination and support to our team of talent consultants and MSP coordinators
• Training Hiring managers to use VMS IQN for interviews, contractor extensions and reporting reducing the manual effort to the program
• An MSP (Managed Service Provider) providing contingent workforce & Industry consultants

• Company Overview: An MSP (Managed Service Provider) providing contingent workforce & Industry consultants
• Continued support to the MSP Coordinator with onboarding
• Analyzed and reduced the issues related to VMS tool IQ Navigator – the tool used to manage both consultants(SOW) and contingent workforce for smooth service delivery
• Reviewed people soft log reports to analyze sync issues with VMS IQ Navigator database and resolve
• Initiated cost saving negotiations with suppliers based on Client demands
• Reported Cost Savings on a monthly and yearly to analyze the metric on cost saving initiatives
• Managed coordinating interviews and passing qualified candidates to BNPP managers through IQ navigator
• Managing contractor staffing and budget extensions in IQN
• An MSP (Managed Service Provider) providing contingent workforce & Industry consultants

• Company Overview: An MSP (Managed Service Provider) providing contingent workforce & Industry consultants
• Managed on boarding activities and support day to day site operations
• 100% compliance for contingent workforce involving reviewing of background screening and pre-employment checks
• Managed the access formalities for the joining employees on IT Access tool
• Continuous interaction and follow-ups with managers for the completion of timecard, payment request approvals
• Documented contingent process flows & Standard operating procedures with Microsoft Visio/ Word for training purposes
• Accountable to complete Exit formalities and documentation of exit docs as per policies
• An MSP (Managed Service Provider) providing contingent workforce & Industry consultants

• Company Overview: An Information technology solutions provider, offering Applications, Business Process Outsourcing (BPO) and Infrastructure services
• HR Transformation: This function was set up at Mphasis to standardize HR processes across the organization& to provide production support for changes to HR systems, provide regular feedback on system related Issues
• Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes, and talent management.
• Ensured compliance with employment laws and regulations through proactive policy development and regular audits.
  Recommended process improvements to continually identify, analyze, and fix constraints and challenges.
• HR Information Systems-PeopleSoft & Other HR tools
• Responsible for managing the smooth functioning of HR related systems for Mphasis
• Liaised and closely worked with Application support team to mitigate & track issues related to HR systems
• Experience in creation of HR Business Requests (BR) / Change Request (CRs) after collecting the requirements from the stakeholders
• Tracking issues pertaining to PeopleSoft Hire 9.1 and 9.0, other HR systems related to on boarding, employee referrals, separations, people soft reports and leave management were resolved on a month on month basis
• Creation of standards queries and reports according to customer needs
• Accountable for hiring from campuses to fulfill the technical and management staffing requirements
• Responsible for more than 30+ campus drives among engineering colleges for recruiting candidates with Bachelors of technology specializing in the field of Computer science, Electronics and communication, Electrical
• Determine applicant qualifications by interviewing applicants; screening candidates, analyzing responses; verifying references; comparing qualifications to job requirements
• Conduct internal audits to check compliance of created processes
• Identify Process Gaps and recommend changes/improvements
• Work with external auditors for HR process audits and represent HR in external, client related, ISO audits.
• Undertook formal training on managing PCMM by KPMG for effective program delivery
• Facilitated training sessions on awareness on PCMM based on RACI charts and competency model for the employees at the organization