JOA CARTER
Fort Smith,AR
Summary
Reliable and self-motivated professional with over 4 years of experience in customer service, call centers, healthcare support, and retail. Forceful communication skills, thrives in fast-paced environments, and known for empathy and problem-solving. Tech-savvy and ready to bring high-energy support to a remote team. Seeking a work-from-home role where I can grow, stay productive, and support my family.
Professional customer service expert with strong communication and problem-solving skills. Proven ability to handle customer inquiries and resolve issues efficiently while maintaining high standards. Strong focus on team collaboration and adaptability to changing needs. Known for reliability, empathy, and results-driven approach in high-pressure environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Call Center Customer Service Representative
Foundever
01.2024 - 06.2024
- Handled 50+ inbound calls daily, maintaining a 100% customer satisfaction rating
- Used CRM software to update customer accounts and track issues
- Resolved escalated issues calmly and professionally
- Trained new hires on tools, processes, and best practices
- Met performance targets for call quality and first-call resolution
- Followed up with customers to ensure problem resolution
- Credit fraud replacing cards
- Unblocking credit
- Fraud claims
- Billing dispute
Certified Nursing Assistant (CNA)
Chapel Ridge Health & Rehab
07.2022 - 12.2022
- Provided daily care to residents including bathing, feeding, and monitoring vital signs
- Maintained a clean, safe, and positive environment
- Documented patient updates and communicated with healthcare teams
Cashier & Sales Associate
Dollar Tree
04.2021 - 07.2021
- Operated cash register and handled daily transactions
- Restocked shelves and aided with inventory
Curbside & Host Assistant
Walk-On’s Sports Bistreaux
03.2021 - 07.2021
- Managed to-go orders and deliveries through phone and app
- Assisted in hosting and food running during high volume hours
- Supported kitchen communication and guest satisfaction
Online Grocery Associate
Walmart
10.2019 - 03.2021
- Picked and packed online orders
- Delivered groceries to customer vehicles and provided substitutions
- Ensured accuracy and resolved order issues on the spot
Education
High School Diploma -
Northside High School
Fort Smith, AR05.2018
Skills
- Remote Customer Service
- Data Entry & Documentation
- Microsoft Word, Windows, CRM Tools
- Team Collaboration
- Empathy & De-escalation
- Time Management
- Home Health Care & Vital Signs
- Cleaning & Organization
Certification
- Certified Nursing Assistant (CNA) – Active
- Certified Medical Assistant – In Progress/Optional to List
Timeline
Call Center Customer Service Representative
Foundever
01.2024 - 06.2024
Certified Nursing Assistant (CNA)
Chapel Ridge Health & Rehab
07.2022 - 12.2022
Cashier & Sales Associate
Dollar Tree
04.2021 - 07.2021
Curbside & Host Assistant
Walk-On’s Sports Bistreaux
03.2021 - 07.2021
Online Grocery Associate
Walmart
10.2019 - 03.2021
High School Diploma -
Northside High School
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