Joah Brackett
Fairview,TN
Summary
Quick-thinking and hard-working Supervisor recognized for success in guiding teams and boosting performance. Practical problem-solver with excellent issue and conflict resolution skills to drive team and organizational success. Highly effective and knowledgeable in process improvement and inventory control.
Overview
1
1
year of professional experience
Work History
Supervisor
AMC Bellevue 12
06.2023 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Achieved results by working with staff to meet established targets.
- Worked long shifts and still maintained a strong work ethic and great crew/guest connections.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Solicited customer feedback to identify and improve on areas of weakness.
Crew Leader
AMC Bellevue 12
09.2022 - 06.2023
- Trained employees in time management and proper ways to complete job duties.
- Monitored team members to verify work quality and address concerns.
- Communicated effectively with upper management, team members, and customers to keep everyone informed.
- Discussed daily work requirements with crew and assigned skills-based tasks to enable completion of work.
- Established positive relationships with customers and colleagues through high standards of customer service.
- Pitched in to help with various job tasks, fill in for sick employees and complete projects.
Crew Member
AMC Bellevue 12
06.2022 - 09.2022
- Worked front counter, janitor, and cook.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to get through rushes.
- Provided excellent customer service by greeting customers and meeting quality expectations (Including going above and beyond when helping guests).
- Became familiar with products to answer questions and make suggestions.
Education
High School Diploma -
Davidson Academy
Nashville, TN05.2023
Skills
- Productivity Performance
- Job Assignments
- Following Supervisor Instructions
- Schedule Adjustment Based On Payroll
- Improvement of Management Team's Work
- Shelf Organizing
- Employee Coaching and Mentoring
- Safe Work Methods
Timeline
Supervisor
AMC Bellevue 12
06.2023 - Current
Crew Leader
AMC Bellevue 12
09.2022 - 06.2023
Crew Member
AMC Bellevue 12
06.2022 - 09.2022
High School Diploma -
Davidson Academy
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