Joah Merrifield
Orlando,FL
Summary
As a recent graduate with a degree in health sciences, I am an exceptionally driven worker who is eager to take on new tasks within the medical/health field. I have excellent interpersonal skills, flexibility, and a strong work ethic that is capable of efficiently working without supervision and picking up new abilities fast. I have strong technical, research, and problem-solving abilities as well as being organized and very punctual with team-oriented mentality.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Representative
CVS HEALTH CORPORATION
Orlando, FL
11.2023 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Answered inbound calls, chats and emails to facilitate customer service.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Medical Receptionist
Roy Lester Schneider Hospital
St. Thomas, US Virgin Islands
06.2017 - 07.2017
- Greeted and checked in patients, updating patient information in computer system.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Maintained supply inventory for office area, ordering items as needed and stocking shelves.
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
Education
Bachelor of Science - Health Sciences
University of Central Florida
Orlando, FL12-2022
Skills
- Scheduling
- Researching
- Microsoft PowerPoint
- Computer Proficiency
- Administrative Support
- Data Entry
- Call Management
- Critical Thinking
- Medical Terminology Knowledge
- Coordination
Certification
- Certificate of Completion (Explore a Career as an Administrative Medical Assistant)/UCF Continuing Education
- CITI Completion Certification/UCF
Accomplishments
- UCF Dean's List (Fall 2022)
- UCF Excellence of Action Award
Affiliations
- Delta Epsilon Mu Pre-Health Fraternity
- Caribbean Students' Association
Timeline
Customer Service Representative
CVS HEALTH CORPORATION
11.2023 - Current
Medical Receptionist
Roy Lester Schneider Hospital
06.2017 - 07.2017
Bachelor of Science - Health Sciences
University of Central Florida