JoAmie Jones
Summary
Results-oriented achiever with a proven ability to exceed targets and drive success in fast-paced environments. Strategic thinker with hands-on experience delivering impactful solutions to enhance organizational performance. Strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success, achieve positive results, tackle new challenges, and advance organizational objectives with dedication and enthusiasm.
Overview
16
16
years of professional experience
Work History
Licensed Clinical Supervisor
HCA/Methodist Cardiology Clinic of San Antonio
03.2023 - 05.2025
- Observed team performance to provide feedback to management for discipline and performance evaluations.
- Assigned tasks to team members based on individual strengths and promoted teamwork-driven environment to meet goals.
- Filed and addressed employee complaints in accordance with company policies and government regulations.
- Increased stakeholder satisfaction with timely responses to inquiries regarding provider-related matters, demonstrating strong communication skills.
- Offered assistance in implementing and developing training programs.
- Communicated regularly with external and internal personnel to understand and meet their needs.
- Monitored performance metrics focused on driving results of key business areas, MIPS .
- Collaborated with multidisciplinary teams to coordinate care for clients with complex needs, ensuring comprehensive support was provided across all domains of life functioning.
- Served as a liaison between clinical staff and administration to address concerns and optimize workflows.
- Created user accounts and assigned permissions.
Business Office Coordinator
HCA/Methodist ASD Central Business Office
11.2021 - 03.2023
- Developed automated daily statistical reports to enable managers to make data-driven decisions.
- Worked closely with pre-authorization team to set up benefits for planned procedures.
- Accurately posted payments and adjustments both electronically and manually.
- Verified eligibility and obtained authorization for patient admissions.
- Identified overpayments and processed refunds for insurance carriers and patients.
- Worked in close collaboration with cross-functional teams to initiate cash collection efforts and accounts reconciliation.
- Optimized payment allocation processes, resulting in decreased time spent on manual adjustments.
- Analyzed and audited cash receipts and updated customers' accounts accordingly by posting cash receipts, checks and bank deposits in relevant databases or computer systems.
- Managed large volumes of data efficiently and with great care on daily basis.
Medical Office Coordinator
HCA/Methodist Physicians Primary Care
05.2021 - 11.2021
- Greeted patients warmly and assisted Physician in preparing patients for exams and procedures by assessing vital signs and recording medical histories.
- Remained calm and poised in emergencies by calmly interacting with patients to avoid stress and panic.
- Maintained a high level of confidentiality by handling sensitive patient information with discretion and care.
- Maintained strong relationships with insurance companies, negotiating contracts beneficial to both the practice and patients alike.
- Increased office efficiency with effective management of medical records and documentation.
Physician Practice Coordinator
MedFirst Primary Care
11.2019 - 05.2021
- Supported front office operations including billing, invoicing, scheduling, patient check-in and check out, procedures tracking, reporting, and insurance verifications.
- Maintained good working relationship with co-workers and management.
- Monitored processes and recommended methods for improvement.
- Collaborated with consulting physicians regarding care of patients.
- Assisted General Manager in administering policies and practices in areas such as compliance, safety, and quality assurance.
- Remained calm and poised in emergencies by calmly interacting with patients to avoid stress and panic.
Referral Coordinator
Dominguez Roland J MD PA Pediatrics
02.2013 - 11.2019
- Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
- Schedule and confirm patient diagnostic appointments, surgeries, or medical consultations.
- Submit all prior authorizations for medication, therapies, and durable medical supply.
- Calculate and collect the patient's estimated responsibility (copay, deductibles ).
- Resolve or clarify codes or diagnoses with conflicting, missing, or unclear information by consulting with doctors and staff.
- Managed office internal fax server.
- Responsible for all patient forms , asthma action plans, FMLA ,physical forms ect.
Medical Assistant
Harlingen Pediatrics Associates
04.2009 - 05.2012
- Record patients' medical history, vital statistics, or information such as test results in medical records.
- Interview patients to obtain medical information and measure their vital signs, weight, and height.
- Clean and sterilize instruments and dispose of contaminated supplies.
- Collect blood, tissue, or other laboratory specimens, log the specimens, and prepare them for testing.
- Collected co-pays and verified insurance.
- Assisted with circumcisions.
- Preformed quantitative electroencephalography (QEEG)
Education
Health Care Administration
Wayland Baptist University
San Antonio, TX01.2017
Medical Assistant Certificate - undefined
Vanguard Institute
Harlingen, TX07.2007
Skills
- Team collaboration and leadership
- Cross-functional collaboration
- Onboarding, EMR /EHR training, and development
- Risk management
- Strategic planning
- Communication planning
- Motivational techniques
- Problem-solving
- BI dashboards
- Relationship building
- Technical support
- Training and mentoring
Languages
Spanish
Professional Working
Timeline
Licensed Clinical Supervisor
HCA/Methodist Cardiology Clinic of San Antonio
03.2023 - 05.2025
Business Office Coordinator
HCA/Methodist ASD Central Business Office
11.2021 - 03.2023
Medical Office Coordinator
HCA/Methodist Physicians Primary Care
05.2021 - 11.2021
Physician Practice Coordinator
MedFirst Primary Care
11.2019 - 05.2021
Referral Coordinator
Dominguez Roland J MD PA Pediatrics
02.2013 - 11.2019
Medical Assistant
Harlingen Pediatrics Associates
04.2009 - 05.2012
Medical Assistant Certificate - undefined
Vanguard Institute
Health Care Administration
Wayland Baptist University
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