Joan Cooper
Office Manager
Danville,KY
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
65
65
years of professional experience
Work History
Office Manager
Central Kentucky Interventional Pain Center
Danville , KY
03.2019 - Current
- Maintained computer and physical filing systems.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Coordinated special projects and managed schedules.
- Compared vendor prices and negotiated for optimal savings.
- Evaluated employee records and productivity to complete employee evaluations.
- Utilized client and staff feedback to maintain customer partnerships and increase revenue.
Dictaphone Typist
CKIPC
Danville , KY
03.2019 - Current
- Checked completed work for proper spelling, grammar, punctuation and format.
- Interacted with public on phone and at reception desk to answer questions and resolve issues.
- Entered data into databases in alphabetic and numerical order.
- Maintained computer filing system to store, retrieve and update completed [Type] documents.
- Prepared data by compiling and sorting information.
- Verified data entered into database by reviewing, correcting and deleting data.
- Used [Software] to prepare reports, correspondences and other required documentation.
- Took inventory of supplies closet through [Action] and [Action].
- Secured information by completing database backups.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Developed and maintained courteous and effective working relationships.
Preceptor
CKIPC
Danville , KY
03.2019 - Current
- Created and executed [Type] training program for staff and patients to achieve clinical care goals resulting in [Result].
- Directly cared for patients at least [Number] hours each month to maintain currency on clinical techniques.
Insurance Authorization Specialist
CKIPC
Danville , KY
03.2019 - Current
- Checked documentation for accuracy and validity on updated systems.
- Carried out administrative tasks by communicating with clients, distributing mail and scanning documents.
- Verified client information by analyzing existing evidence on file.
- Generated, posted and attached information to claim files.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Posted payments to accounts and maintained records.
- Communicated effectively with staff members of operations, finance and clinical departments.
- Notified insurance agents and accounting departments of policy cancellations and changes.
Office Administrator
Dialysis Clinic Inc.
Danville , KY
07.2016 - 07.2017
- Interacted with customers by phone, email or in-person to provide information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
- Coordinated communications, financial processing, registration, recordkeeping and other administrative functions.
- Maintained open communication with customers to foster positive relations and provide updates on issues.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Kept detailed records of supplies and office equipment use to budget and make orders for new supplies.
- Evaluated office documentation to check accuracy and complete missing pieces, avoiding delays and maximizing team productivity.
- Trained new employees on administrative procedures, company policies and performance standards.
- Worked with upper management to complete complex projects on tight budgets within specific timelines.
- Assisted upper management by coordinating travel plans, coordinating special event and taking meeting minutes.
- Transcribed meeting minutes for recordkeeping and submitted to senior management.
- Prepared meeting materials and took clear notes to distribute to stakeholders.
Dialysis Technician
Dialysis Clinic Inc.
Danville , KY
02.2001 - 07.2017
- Set up and operated dialysis machines for patients receiving treatment for kidney failure.
- Measured and recorded patients' pre-dialysis and post-dialysis vital statistics.
- Cleaned and connected fistulas, grafts, and catheters to prevent infection.
- Performed routine quality control and safety checks on all equipment.
- Started and ended reverse osmosis water systems and completed water quality monitoring tests.
- Followed directions when mixing dialysate and priming dialyzer with saline or heparinized solutions.
- Safely transported, transferred, and positioned patients on chairs for treatment.
- Inventoried, ordered, and restocked equipment and supplies needed for hemodialysis treatment.
- Explained dialysis procedures and hemodialysis machine operation to patients prior to treatment to ease anxieties.
- Monitored each patient closely during treatment to check for any adverse reactions or change in condition and reported emergencies to attending nurses.
- Cleaned and disinfected hemodialysis machines, chairs, trays, room and equipment.
- Recorded patient's pre-dialysis weight, vitals and any new medical conditions.
- Explained dialysis procedures to patients and answered questions and concerns prior to starting dialysis.
- Administered Heparin, oxygen, anesthetic, and saline as prescribed.
- Set-up equipment for dialysis and primed dialyzer in preparation for use.
- Provided in-patient care for 21 dialysis patients simultaneously focusing on providing clean, safe and comfortable treatment environment.
- Recorded client data on hemodialysis flow chart.
- Conducted equipment and safety checks on hemodialysis equipment and supplies.
- Provided consultation to patients on community support programs, ambulatory treatment options, or termination of treatment.
- Completed thorough assessments to understand current patient conditions and develop diagnoses.
- Updated patients' charts in electronic medical records with encounter information, prescriber notes and orders.
- Ran successful practice with robust patient load and high satisfaction scores due to quality of care.
Clinical Preceptor
Dialysis Clinic Inc.
Danville , KY
01.2003 - 07.2016
- Oversaw work of nursing student technicians and externs to educate on proper procedures and how to prioritize care tasks.
- Monitored progress of each student and provided formal evaluation upon completion of clinical placements.
- Contributed educational and clinical expertise to help optimize training courses and boost student learning.
- Developed and created clinical assignments to assess student skills.
- Coached underperforming students to help meet clinical objectives
- Assessed student knowledge levels and abilities with detailed assessments.
- Strived to continuously update course strategies and content based on current trends and technological advancements in healthcare.
- Oversaw laboratory and clinical environments to help students advance knowledge and abilities.
Certified Nursing Aide
Ephraim McDowell Regional Hospital
Danville , KY
01.1998 - 03.2001
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Participated in fun group activities with patients to boost mood, improve overall memory and provide light entertainment.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Obtained biological specimens for ordered tests and prepared for laboratory transport.
- Collaborated with peers and attended meetings to brainstorm new activities for patients and discuss ways to resolve issues.
- Maintained complete confidentiality with patient information to provide professional, secure medical services.
- Assisted nurses by taking patient blood pressure, measuring heartbeat and recording vital signs in physical examinations.
- Collaborated with other healthcare professionals to plan, manage and assess patient treatments in [Type] care unit with bed capacity of [Number] patients.
Data Entry Clerk
ACS Services
Liberty , KY
04.1997 - 01.1999
- Completed data entry tasks with accuracy and efficiency.
- Scanned documents and saved in database to keep records of essential organizational information.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Sorted documents and maintained organized filing process.
- Located and corrected data entry errors and reported to management.
- Corrected data entry errors to prevent later issues such as duplication or data degradation.
- Maintained ongoing communication with relevant departments to confirm accurate data delivery.
Office Manager
Thompson Equipment Company
Cincinnati , OH
05.1992 - 09.1997
- Maintained computer and physical filing systems.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Coordinated special projects and managed schedules.
- Arranged corporate and office conferences for company employees and guests.
Reservationist
Door To Door Transportation
Cincinnati , OH
06.1987 - 05.1992
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Provided customers with information about availability and pricing.
- Resolved various issues and discrepancies for customers.
- Handled billing information over phone.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Informed clients of essential travel information, such as travel times, transportation connections, medical and visa requirements to facilitate quality service.
- Provided follow through on all calls with confirmations and dissemination of requested information.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services and facilities.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Sales Representative
Door To Door Transportation
Cincinnati , Ohio
06.1987 - 05.1992
- Increased sales by offering advice on purchases and promoting additional products.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Trained and mentored new sales representatives.
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
Receptionist
Klosterman Baking Company
Cincinnati , OH
02.1981 - 06.1982
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Responded to inquiries from callers seeking information.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Answered phone promptly and directed incoming calls to correct offices.
- Sorted, received and distributed mail correspondence between departments and personnel.
Education
Associate of Science - Nursing
Eastern Kentucky University
Richmond, KYHigh School Diploma -
St. Bernard Elmwood Place High School
Cincinnati, Ohio06.1982
Skills
- Team Management
- Office Management
- Staff Training
- CRM Software
- Policy and Procedure Modification
- Volunteer Relations
- Fleet Dispatching
- Deposit Collection
- Accounts Payable and Receivable Auditing
- Preparing Proposals
- Travel Arrangement Management
- Payroll Administration
- Office Supplies and Inventory
- Licensing Requirements
- Employee Timesheet Processing
- Special Event Projects
- Office Equipment Management
- Managing Appointments
- Friendly and Relatable
- Skilled in Microsoft Office
- Documentation
I am a people person, I have always worked in the public eye and I wouldn't of done anything else.
I enjoy all ages, I have always worked in the public and I guess that is contributed to my Dad being a Minister. We would go and visit the sick, people having surgeries and fellowship with just friends.
Timeline
Office Manager
Central Kentucky Interventional Pain Center
03.2019 - Current
Dictaphone Typist
CKIPC
03.2019 - Current
Preceptor
CKIPC
03.2019 - Current
Insurance Authorization Specialist
CKIPC
03.2019 - Current
Office Administrator
Dialysis Clinic Inc.
07.2016 - 07.2017
Clinical Preceptor
Dialysis Clinic Inc.
01.2003 - 07.2016
Dialysis Technician
Dialysis Clinic Inc.
02.2001 - 07.2017
Certified Nursing Aide
Ephraim McDowell Regional Hospital
01.1998 - 03.2001
Data Entry Clerk
ACS Services
04.1997 - 01.1999
Office Manager
Thompson Equipment Company
05.1992 - 09.1997
Reservationist
Door To Door Transportation
06.1987 - 05.1992
Sales Representative
Door To Door Transportation
06.1987 - 05.1992
Receptionist
Klosterman Baking Company
02.1981 - 06.1982
Associate of Science - Nursing
Eastern Kentucky University
High School Diploma -
St. Bernard Elmwood Place High School
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