Joan Dundore
Ellenville,NY
Summary
Dynamic professional with extensive experience at Walmart and Loves Travel Stop, excelling in order fulfillment and customer service. Proven ability to enhance efficiency and drive sales through data analysis and team collaboration. Skilled in quality assurance and employee training, ensuring compliance with safety regulations while fostering a positive work environment. Background also includes security team leadership, training and administration. Skilled at writing reports, updating files and maintaining schedules. Disciplined and hardworking team player with extensive experience in environments.
Overview
8
8
years of professional experience
Work History
Digital Shopper
Walmart
Napanoch, New York
04.2024 - 05.2025
- Satisfied customers with quick, accurate service under tight deadlines.
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
- Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
- Greeted customers and answered product or service questions.
- Assisted teammates with daily tasks during peak periods.
- Secured and stored items until customer pickup.
- Completed pickup and shopping orders for customers within local area.
Fresh Foods Supervisor
Loves Travel Stop
Jonestown, PA
09.2020 - 02.2024
- Trained new employees on company policies and procedures related to the preparation and handling of fresh foods.
- Facilitated weekly meetings with team members to discuss upcoming events or initiatives.
- Directed and supervised daily operations of the fresh food department, including staff scheduling, customer service, inventory control and merchandising.
- Analyzed sales data regularly to identify trends or areas requiring improvement.
- Maintained accurate records of stock levels, pricing changes, promotions and other relevant information related to the fresh food department.
- Implemented quality assurance measures to ensure that all products met established standards prior to leaving the store.
- Ensured compliance with all company policies and procedures as well as local, state and federal regulations related to food safety and sanitation.
- Developed innovative strategies for increasing sales, reducing costs and improving efficiency within the fresh food department.
Security Site Supervisor
Allied Universal Security Services
Jonestown, PA
01.2017 - 08.2020
- Conducted security assessments and identified areas of vulnerability.
- Reviewed incident logs regularly identifying any patterns or trends that may require further investigation or action.
- Supervised the daily operations of a security team to ensure compliance with company policies and procedures.
- Monitored access control systems, CCTV footage, and alarm systems.
- Managed inventory levels of supplies used by the security team including uniforms, radios, keys.
- Enforced safety regulations and ensured that employees followed all rules and regulations related to security matters.
- Provided training for new security personnel on safety protocols and emergency response plans.
- Developed detailed reports on incidents and submitted them to management for review.
- Resolved conflicts between staff members in a timely manner while adhering to company policy.
- Participated in weekly meetings with management team to discuss any security concerns or updates.
Education
High School Diploma -
Lebanon High School
Lebanon, PA05-2014
Skills
- Order fulfillment
- Inventory management
- Customer service
- Data analysis
- Quality assurance
- Regulatory compliance
- Time management
- Team collaboration
- Conflict resolution
- Employee training
- Attention to detail
- Communication skills
- Verbal and written communication
- Product knowledge
- Security management
- Incident reporting
- Team supervision
- Security training
- Alarm systems
- Incident management
- CCTV monitoring
- Valid US passport
- Loss prevention trainer
- Dispatch
Timeline
Digital Shopper
Walmart
04.2024 - 05.2025
Fresh Foods Supervisor
Loves Travel Stop
09.2020 - 02.2024
Security Site Supervisor
Allied Universal Security Services
01.2017 - 08.2020
High School Diploma -
Lebanon High School
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