Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Joan Johnson

Customer Care Senior Specialist
Fort Lauderdale,United States

Summary

Well-qualified specialist with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges. Service-oriented HR Assistant with excellent academic performance in human resources and administration. Dedicated team player currently pursuing business development to bring positive industry impact centered on organizational behavior and change management. Proficient in scheduling interviews, posting job openings and performing various administrative tasks.

Overview

17
17
years of professional experience
4
4
years of post-secondary education

Work History

Human Resources Assistant

Powerhouse Professional Purposes
North Lauderdale, FL
03.2020 - 05.2022
  • Administered compensation, benefits and performance management systems at direction of supervisor.
  • Filed paperwork, sorted and delivered mail and maintained office organization.
  • Delivered friendly assistance with new hires throughout interviewing and hiring process.
  • Answered and redirected incoming phone calls for office.
  • Prepared monthly, weekly and daily logs using Microsoft Office Suite.
  • Processed employee termination paperwork at direction of supervisory staff.
  • Recruited and screened qualified potential employees.
  • Assigned work activities for staff related to employment, compensation, labor relations and employee relations.
  • Tracked various statistics and kept detailed records to support human resources department.

Beauty Salon Manager

Exquisite Extensions 9
Lauderhill, FL
08.2011 - 02.2022
  • Scheduled employees to maintain adequate coverage during business hours.
  • Introduced new methods, practices and systems to reduce turnaround time.
  • Maintained excellent customer service standards to win customer loyalty and retention and build customer base by 42%.
  • Directed marketing initiatives that increased business by 56%.
  • Oversaw salon employee performance, facility cleanliness and sales.
  • Analyzed patrons' hair and physical features to determine and recommend beauty treatments and hairstyles.
  • Promoted business through marketing initiatives and use of social media.
  • Networked at various industry events to promote business.
  • Maintained general appointment calendar and set shift schedules.

Senior Consultant

Crowned Connections
Pompano Beach, Florida
10.2016 - 06.2021
  • Analyzed problematic areas to provide recommendations and solutions.
  • Improved performance, hiring practices and management systems to facilitate success of client's organization.
  • Collaborated with teams to define, strategize and implement marketing and web strategies.
  • Onboarded and managed new client accounts to boost retention rates.
  • Aligned closely with business owners and employees to gather information and gain operational insight.
  • Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Gathered, organized and input information into digital database.
  • Increased company revenue through restructuring processes and advising executives on important decisions

Education

High School Diploma -

Dillard High School
Fort Lauderdale, FL
08.2003 - 05.2007

Skills

HR policies

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Accomplishments

  • Supervised team of 32 staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.
  • Improved customer satisfaction ratings by 66%.

Timeline

Human Resources Assistant

Powerhouse Professional Purposes
03.2020 - 05.2022

Senior Consultant

Crowned Connections
10.2016 - 06.2021

Beauty Salon Manager

Exquisite Extensions 9
08.2011 - 02.2022

High School Diploma -

Dillard High School
08.2003 - 05.2007

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Joan JohnsonCustomer Care Senior Specialist