Joan Kaiser
Penfield,NY
Overview
17
17
years of professional experience
Work History
Veterinary Receptionist
Canfield Vet Dog & Cat Hospital
11.2011 - 07.2021
- Obtain patient history and educate client on heartworm and flea prevention
- Accurately maintain detailed patient records in a fast paced environment
- Answer incoming calls professionally and route calls to appropriate staff member
- Schedule appointments and surgeries according to office protocol
- Submit charges on invoices and collect payment
- Phone approved prescription refills into pharmacy
- Dispense medication after veterinarian approval
Sullivan Orthodontics
08.2014 - 07.2015
- Responsible and accountable for the results of all day-to-day operations for assigned office
- Provide work flow direction to doctor and staff of four
- Set up instruments needed for orthodontic procedures
- Schedule and confirm patient appointments
- Create patient contracts
- Collect and record payments from patients
- Order all supplies for office and operatory
- Submit payroll online weekly
Stein Smiles Family Orthodontist
08.2012 - 08.2014
- Set up, coordinate and implement Kodak Orthotrac schedule for doctor and staff of six with accuracy based on knowledge of treatment procedures
- Direct incoming and outgoing phone calls through a multi-line phone system
- Greet and welcome patients as they arrive and schedule their appointments appropriately upon leaving
- Interact and communicate with patients, their families and co-workers in a friendly, positive manner
- Receive and post payments from patients
- Compile marketing, referral and recall reports
- Communicate effectively with outside dental and oral surgeon's offices
- Triage patient emergencies with care and urgency
- Match packing slips and invoices for input into Quickbooks software
Hermann Orthodontics
08.2004 - 08.2012
- Schedule orthodontic appointments for patients using Kodak Orthotrac software
- Answered pleasantly all incoming phone calls
- Confirm patient appointments daily for the following day, averaging 60 per day
- Type patient charts, entered contracts
- Receive and post payments for patients
- Handled stressful situations calmly and effectively
- Acted as office liaison when orthodontist was out of town
Education
Graduate Regents Diploma - Information Technology
Penfield High School
Skills
- Familiarity with Apple product functionality
- Skilled in utilizing Ortho 2 Edge software
- Knowledgeable in dental imaging processes
- Proficient in Impromed veterinary software
Timeline
Sullivan Orthodontics
08.2014 - 07.2015
Stein Smiles Family Orthodontist
08.2012 - 08.2014
Veterinary Receptionist
Canfield Vet Dog & Cat Hospital
11.2011 - 07.2021
Hermann Orthodontics
08.2004 - 08.2012
Graduate Regents Diploma - Information Technology
Penfield High School
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