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Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
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Joan Kinzler

Delafield,WI

Work Preference

Job Search Status

Open to work
Desired start date: 2 weeks notice

Desired Job Title

Mental Health TechnicianPsychology TechnicianMental Health AssistantDischarge PlannerDischarge Coordinator

Work Type

Full Time

Location Preference

On-SiteRemoteHybrid
Location: Delafield, WI, USBrookfield, WIWaukesha, WISeattle, WAPewaukee, WI
Open to relocation: Yes

Important To Me

Company CultureHealthcare benefitsPaid time offPaid sick leave401k match

Summary

Dedicated Mental Health Technician with over 25 years of experience in patient support and safety management. Strong skills in Medication Management, crisis intervention and compassionate care foster positive relationships, ensuring a therapeutic environment that promotes recovery and well-being.

Overview

1
1
Certification
27
27
years of professional experience

Work History

Mental Health Technician

Rogers Behavioral Health
Oconomowoc, WI
06.2001 - Current
  • Monitored patient behavior and emotional state to ensure safety and well-being.
  • Assisted in implementing individualized treatment plans under clinical supervision.
  • Documented patient progress and participated in interdisciplinary team meetings.
  • Assisted Residents in taking their medications as scheduled by their physician. This was accurately completed by following the 6 Patient Rights when residents take medication(s.) Right resident, right medication, right dose, right time, and right route.
  • Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
  • Maintained detailed records of patient interactions, ensuring accurate documentation for future reference.
  • Developed strong rapport with patients, establishing trust and fostering positive relationships conducive to healing.
  • Facilitated communication between patients and healthcare professionals to improve care coordination.
  • Enhanced patient well-being by providing compassionate care and monitoring mental health status.
  • Supported patients during crisis situations, employing de-escalation techniques effectively.
  • Educated patients on coping strategies and self-help techniques to better manage their mental health symptoms.
  • Performed scheduled patient safety checks and documented results to establish patients' well-being.
  • Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
  • Applied de-escalation and limit-setting techniques to promote patient cooperation.
  • Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
  • Developed and maintained positive relationships with clients to create safe and supportive environment.
  • Trained new staff on patient care protocols and behavioral health best practices.
  • Collaborated with healthcare professionals to refine treatment approaches based on patient feedback.
  • Advocated for patient needs within healthcare system, ensuring access to necessary resources.
  • Managed crisis situations effectively, ensuring safety of all involved.
  • Guided patients in development of coping strategies, improving their ability to manage symptoms.
  • Improved patient safety with continuous observation and timely intervention.
  • Charted on each patient daily.
  • Maintained patient records, documenting changes in patient condition.
  • Administered patient medications and tracked dosages accurately.
  • Performed accurate nightly Medication Bin Audits to ensure residents had an adequate supply of their medications for 5 days. Ordered any new medications for new admissions.
  • Improved patient well-being by providing compassionate care and support during their mental health journey.
  • Promoted a safe, therapeutic environment by enforcing facility policies and maintaining patient confidentiality at all times.
  • Implemented evidence-based therapeutic interventions to help clients manage mental health difficulties.
  • Supported patients needing medical care to relieve patient anxiety and promote positive outcomes.
  • Collaborated with multidisciplinary team members, contributing valuable insights to optimize patient care and outcomes.
  • Participated in continuous professional development opportunities to stay current with industry trends and advance skillset.
  • Contributed to a culture of excellence within the facility by consistently upholding high standards of care and actively seeking opportunities for improvement.
  • Documented patient progress comprehensively, enabling tailored treatment adjustments.
  • Enhanced therapeutic environment by maintaining clean and organized patient area.
  • Provided emotional support to patients, helping them cope with mental health challenges.
  • Administered patient medications and tracked dosages.
  • Assisted with medication administration and counting and pouring medications.
  • Treated clients and families with respect and dignity.
  • Ensured timely administration of medications as prescribed by psychiatrists, closely monitoring for side effects or adverse reactions.

House Director

American Senior Living Centers
Milwaukee, WI
01.1999 - 04.2001
  • Oversaw daily operations ensuring compliance with health and safety regulations.
  • Developed and implemented resident engagement programs to enhance quality of life.
  • Managed 1staff schedules, optimizing workforce allocation and reducing operational inefficiencies.
  • Facilitated training sessions for new staff, promoting best practices in care giving.
  • Resolved conflicts among residents promptly, promoting harmony within the living community.
  • Developed, implemented and monitored residential policies and procedures.
  • Collaborated with residential team to maximize effective and efficient operations.
  • Solved grievances and complaints by collaborating with residents.
  • Assisted in recruitment and selection of new staff.
  • Evaluated employee progress to identify areas of improvement and provide feedback.
  • Conducted weekly meetings with staff to review goals, address issues and provide support.
  • Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
  • Provided crisis management and intervention during emergency situations.
  • Enforced policies and safety standards through building and room rounds.
  • Coordinated activities and events to create safe, positive and inclusive environment.
  • Monitored inventory levels of house supplies and replenished as needed, ensuring essential items were always available.
  • Ensured compliance with safety regulations, conducting regular inspections and maintaining up-to-date records.
  • Maintained cleanliness standards throughout the facility, ensuring a safe and comfortable living environment for all occupants.
  • Streamlined daily operations for increased efficiency through effective scheduling and staff management.
  • Developed and maintained relationships with the residents' families to promote a positive living environment for residents.
  • Coordinated with healthcare professionals to ensure comprehensive care plans for residents.
  • Implemented policies and procedures to improve overall house functionality, resulting in smoother daily routines for both staff and residents.
  • Collaborated with other House Directors to share best practices for managing residential environments and staying informed about industry trends.
  • Recruited trained, and supervised staff members to maintain high-quality service standards in the residence.
  • Managed budgetary responsibilities, tracking expenses and optimizing resource allocation to meet facility goals.
  • Enhanced resident satisfaction by implementing a welcoming and supportive living environment.
  • Promoted a positive community atmosphere by organizing social events and fostering strong relationships among residents.
  • Evaluated staff performance regularly, providing feedback and coaching for continuous improvement.
  • Managed 12 staff schedules, optimizing workforce allocation to meet resident needs.

Education

Bachelor of Arts - Psychology

University of Wisconsin-Stout
Menomonie, WI
05-1991

Skills

  • De-escalation techniques
  • Precise Medication Bin Audits
  • Behavior observation
  • Patient safety management
  • Suicide prevention
  • Accurate Medication Monitoring
  • Crisis intervention
  • Rapport building
  • Dialectical behavior therapy basics
  • Progress monitoring
  • Empathy development
  • Charting and clinical documentation

Accomplishments

  • Achieved [Result] through effectively helping with [Task].
  • Documented and resolved [Issue] which led to [Results].
  • Achieved [Result] by completing [Task] with accuracy and efficiency.

Certification

  • [Certified in CPR Training - [November 2024]

Timeline

Mental Health Technician

Rogers Behavioral Health
06.2001 - Current

House Director

American Senior Living Centers
01.1999 - 04.2001

Bachelor of Arts - Psychology

University of Wisconsin-Stout

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