Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Joan Moreno

Joan Moreno

Miami,FL

Summary

Outgoing, motivated and quick learning professional with a versatile skill set. Experienced in developing and maintaining effective account relationship, proficient in educating both client and patient, exceptional territory management and customer service skills, effective and creative problem solver, sense of urgency and excellent oral and written communication skills.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Physician and Community Liaison

RestorixHealth
Miami, FL
02.2020 - 06.2023
  • Roll out service line into Florida and managing Louisiana territory.
  • Develop and implement marketing strategy to increase awareness in territory
  • Collaborated with marketing to design collateral for use with prospective clients and designed brochures and presentations highlighting product features.
  • Targeted customers for campaigns and identified appropriate marketing channels.
  • Cultivated and developed relationships with existing and potential referral sources, identified new partners, uncovered untapped opportunities and raised brand awareness.
  • Increased volume of referrals /admissions within assigned territory consistently meeting and exceeding metrics
  • Attend and represents RestorixHealth and managed care payer in community healthcare events, industry trade shows
  • Documenting daily/weekly sales activities and reports accurately using Salesforce
  • Manage multi-county/parish assignment effectively, managing expenses, including mileage, and other community education expenses.

Marketing Liaison

Encompass Health Rehabilitation Hospital
Miami, FL
12.2016 - 01.2020
  • Cultivated business partnerships to build lasting relationships with internal and external parties (hospital case management, social work, home health agencies, physician and specialists).
  • Daily use of CRM to preplan and document activity
  • Increase referral and admissions
  • Met and exceeding metrics consistently

Diabetes Customer Service Associate

Publicis Touchpoint Solutions
Miami, FL
10.2014 - 07.2015
  • Daily use of Veeva CRM to preplan and document activity

Education

B.A. - Organizational Mgmt

Ashford University
08.2009

A.A - Business

Miami Dade College
06.1992

Physician & Community Liaison, In-Home Wound Care Services

Skills

  • Territory Management
  • Marketing
  • CRM, Salesforce, Veeva
  • WoundDocs
  • Critical Thinking
  • Bilingual-English and Spanish
  • Health Service Referrals
  • Verbal and Written Communication
  • Work Planning and Organization
  • Active Listening
  • Organized and Detail-Oriented
  • Materials Development
  • Relationship Building
  • Microsoft Office
  • LinkedIn marketing
  • Community Outreach
  • Problem-Solving
  • Customer Service

Languages

  • Spanish
  • Fluent, speaking,
  • Reading and writing
  • Certification

    • Certified Social Media Marketing, Coursera, 2023

    Timeline

    Physician and Community Liaison - RestorixHealth
    02.2020 - 06.2023
    Marketing Liaison - Encompass Health Rehabilitation Hospital
    12.2016 - 01.2020
    Diabetes Customer Service Associate - Publicis Touchpoint Solutions
    10.2014 - 07.2015
    Ashford University - B.A., Organizational Mgmt
    Miami Dade College - A.A, Business
    Joan Moreno