Vanessa Perez
Orlando,FL
Summary
Ambitious Physician Liaison driven to meet or exceed monthly quotas and maximize brand awareness. Goal-oriented individual with pleasant personality and tenacity for goal achievement.
Overview
19
19
years of professional experience
Work History
Physician Liaison/Business Development Associate
Florida Cancer Specialists and Research institute
01.2019 - 01.2024
- Established and maintained relationships with physicians and strategic partnerships to increase referrals to Florida Cancer Specialists offices in Central Florida
- Collaborated with management and physicians to develop and implement marketing programs and grow treatment volume
- Mentored and trained new hires while maintaining assigned territory responsibilities
- Increased new patient volume by 19% at new Lake Nona office 2022
- Increased new patient volume by 29% at new Kissimmee office 2023
- Winner of Presidents Club Equivalent (Denver, Colorado) June 2023
- Winner of increasing referrals contest from targets Q2 2023 (50%) and Q4 2023 (245%).
Center and Sales Manager
Lincare Holdings, Inc
01.2013 - 01.2019
- Managed a staff of 17 employees
- Responsible for supervising the functioning of all departments, including sales, customer support, clinical, and delivery
- Ensured operational procedures comply with federal, state, and local regulations
- Established and maintained relationships with physicians in Central Florida
- Led weekly meetings with sales team to identify challenges in the field and developed sales strategies to increase sales
- Developed specific sales plans with the sales team and clinicians and increased sales by 20%.
Senior Customer Service Representative
Lincare Holdings, Inc
01.2010 - 01.2013
- Processed all durable medical equipment orders received from various referral sources such as physician offices and hospitals
- Verified all benefits and coverage for insurance carriers and discussed payment/deductible information for patients
- Versed with all Medicare and private insurance coverage criteria for all equipment
- Responsible for the training of all staff.
Service Representative III
Baltimore Medical System
01.2005 - 01.2010
- Provided multifaceted administrative support for a busy practice that included Internal Medicine, Pediatrics, OB/GYN, and Mental Health specialities
- Expedient in processing patient check in/check out, verifying insurance coverage, and collection of copays
- Provided all training for new staff and continued education for existing staff
- Coordinated events for the practice such as health fairs and fundraisers.
Education
Eastern Technical High School
01.2002
Skills
- Disease State/Medical Knowledge
- Cross functional collaboration
- Territory Management
- Competitor Analysis
- Proficiency in Salesforce
- Problem solving
- Sales/ operations/management
- Community Outreach
- Targeting
- Relationship Building
- Training and mentoring
- Relationships and rapport
References
Available upon request.
Timeline
Physician Liaison/Business Development Associate
Florida Cancer Specialists and Research institute
01.2019 - 01.2024
Center and Sales Manager
Lincare Holdings, Inc
01.2013 - 01.2019
Senior Customer Service Representative
Lincare Holdings, Inc
01.2010 - 01.2013
Service Representative III
Baltimore Medical System
01.2005 - 01.2010
Eastern Technical High School
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