Joan Pana
Sacramento,CA
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
29
29
years of professional experience
Work History
Director of Supplier Relationships
Guy Brown, LLC
01.2022 - 01.2024
- Established relationships with vendors and suppliers to secure favorable terms for materials or services.
- Cultivated strong relationships with customers by responding promptly to inquiries or complaints.
- Facilitated collaboration between teams by encouraging open communication channels.
- Coordinated activities with other departments to expedite work and improve interdepartmental performance.
Director of Supplier Relationships
Guy Brown, LLC
01.2022 - 01.2024
- Established relationships with vendors and suppliers to secure favorable terms for materials or services.
- Cultivated strong relationships with customers by responding promptly to inquiries or complaints.
- Facilitated collaboration between teams by encouraging open communication channels.
- Coordinated activities with other departments to expedite work and improve interdepartmental performance.
Senior Account Manager
Guy Brown, LLC
01.2014 - 01.2022
- Managed key account relationships, ensuring customer loyalty and retention.
- Conducted regular meetings with clients to review performance metrics, progress, and future goals.
- Developed long-lasting client relationships by providing exceptional customer service and support.
- Enhanced communication between departments for more effective problem-solving and collaboration.
- Mentored junior account management professionals to develop skills and increase company revenue.
Account Manager
Guy Brown, LLC
01.2007 - 01.2014
- Developed and maintained relationships with key accounts to ensure customer satisfaction.
- Provided technical support to customers when needed.
- Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
- Built and maintained productive relationships with customers and internal partners.
- Developed successful customer relationships and quickly resolved service requests to increase sales.
National Account Coordinator
Boise/OfficeMax
02.1995 - 08.2006
- Developed and maintained relationships with national accounts to ensure customer satisfaction.
- Provided support for sales representatives in responding to customer inquiries and resolving customer service issues.
- Connected with current customers to assess satisfaction, determine needs and offer new services.
Education
Bachelor of Science - Marketing
San Francisco State University
San Francisco, CA05-1992
Skills
- Project Management
- Team Management
- Sales management
- Program Management
- People Management
- Strategic Planning
Timeline
Director of Supplier Relationships
Guy Brown, LLC
01.2022 - 01.2024
Director of Supplier Relationships
Guy Brown, LLC
01.2022 - 01.2024
Senior Account Manager
Guy Brown, LLC
01.2014 - 01.2022
Account Manager
Guy Brown, LLC
01.2007 - 01.2014
National Account Coordinator
Boise/OfficeMax
02.1995 - 08.2006
Bachelor of Science - Marketing
San Francisco State University
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