Summary
Overview
Work History
Education
Skills
Timeline
Generic

Joan Pana

Sacramento,CA

Summary

Dynamic professional with extensive experience at Guy Brown, LLC, excelling in project coordination and team leadership. Proven track record in cultivating key account relationships, enhancing customer satisfaction, and driving sales strategy. Adept at issue resolution, consistently exceeding performance goals while fostering collaboration across departments.

Overview

29
29
years of professional experience

Work History

Director Of Supplier Relationships

Guy Brown, LLC
Brentwood, TN
01.2022 - 01.2024
  • Established relationships with vendors and suppliers to secure favorable terms for materials or services.
  • Cultivated strong relationships with customers by responding promptly to inquiries or complaints.
  • Facilitated collaboration between teams by encouraging open communication channels.
  • Coordinated activities with other departments to expedite work and improve interdepartmental performance.
  • Managed key account relationships, ensuring customer loyalty and retention.
  • Conducted regular meetings with clients to review performance metrics, progress, and future goals.
  • Resolved client issues in a timely manner while maintaining excellent customer service standards.
  • Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
  • Developed and maintained relationships with key accounts to ensure customer satisfaction.
  • Provided technical support to customers when needed.
  • Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
  • Built and maintained productive relationships with customers and internal partners.
  • Developed successful customer relationships and quickly resolved service requests to increase sales.

Senior Account Manager

Guy Brown, LLC
Brentwood, TN
01.2014 - 01.2022

Account Manager

Guy Brown, LLC
Brentwood, TN
01.2007 - 01.2014

National Account Coordinator

Boise/OfficeMax
Menlo Park
02.1995 - 08.2006
  • Developed and maintained relationships with national accounts to ensure customer satisfaction.
  • Provided support for sales representatives in responding to customer inquiries and resolving customer service issues.
  • Connected with current customers to assess satisfaction, determine needs and offer new services.

Education

Bachelor Of Science - Marketing

San Francisco, CA
05.1992

Skills

  • Project coordination and program management
  • Issue resolution
  • Team leadership
  • Sales strategy

Timeline

Director Of Supplier Relationships

Guy Brown, LLC
01.2022 - 01.2024

Senior Account Manager

Guy Brown, LLC
01.2014 - 01.2022

Account Manager

Guy Brown, LLC
01.2007 - 01.2014

National Account Coordinator

Boise/OfficeMax
02.1995 - 08.2006

Bachelor Of Science - Marketing

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