Joan perez
Wilkes Barre Township,PA
Summary
Highly motivated, with a background in retail sales, skilled in customer service and product knowledge. Demonstrated ability to achieve sales targets through effective communication and understanding of customer needs. Known for problem-solving abilities and creating positive shopping experiences that strengthen customer loyalty.
A reliable personal care professional bringing several years of experience in personal care assistant roles. Skilled in addressing physical and mental disabilities, and monitoring needs for convalescent patients. Trusted to care for patients at varying stages of life.
Overview
5
5
years of professional experience
Work History
Retail Sales Associate
Best Buy
Wilkes-Barre, PA
10.2024 - 01.2025
- Operated cash registers and processed transactions including sales, returns, and exchanges.
- Demonstrated product features to customers.
- Greeted customers to determine wants or needs.
- Handled returns and exchanges according to company policies.
- Assessed customer product needs and interests in order to best recommend suitable items.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Answered customer inquiries regarding product features, pricing, and availability.
- Stocked shelves with merchandise according to company standards.
- Greeted and assisted customers with product selection, offering personalized shopping advice.
- Helped customers by answering questions and locating merchandise.
- Inspected purchased items for defects before handing them over to customers.
Caregiver
Faith Home Health Care
271 US-46 Suite B201, Fairfield, 07004, NJ
07.2020 - 11.2024
- Helped clients get in and out of beds and wheelchairs.
- Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.
- Swept and damp-mopped private stairways and hallways.
- Organized oral medications for clients following dosage and schedule requirements.
- Developed individualized care plans based on each patient's needs and preferences.
- Responded to bell or light signal calls to assist patients with needs.
- Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
Education
High School Diploma -
Memorial High School
06-2021
Some College (No Degree) -
Hudson County Community College
Jersey City, NJSkills
- Department reset
- Product demonstrations
- Problem-solving
- Cross-selling techniques
- Product recommendations
- Promotional events
- Self-checkout assistance
- Flexible schedule
- Truck unloading
- FLUENT IN Spanish
- Retail sales
- Customer needs assessment
- Product knowledge
- Stock replenishment
- Shelf stocking
Affiliations
- Love Cars, Motorcycles and computers but most of all Helping People
Timeline
Retail Sales Associate
Best Buy
10.2024 - 01.2025
Caregiver
Faith Home Health Care
07.2020 - 11.2024
High School Diploma -
Memorial High School
Some College (No Degree) -
Hudson County Community College
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