Joan Platt

• Ensured compliance with HIPAA regulations while managing sensitive patient information during the verification process.
• Assured timely verification of insurance benefits prior to patient procedures or appointments.
• Updated patient records with accurate, current insurance policy information.
• Made contact with insurance carriers to discuss policies and individual patient benefits.

• Handled sensitive information with discretion, maintaining confidentiality of company and patient documents and personnel records.
• Provided exceptional customer service when addressing patient inquiries or concerns via phone calls or email correspondence.
• Maintained accurate patient and financial records by reconciling accounts payable/receivable transactions regularly.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.

Started as a dental assistant then promoted to an office manager. I was asked to turn around a semi failing office and then went on to open a new office. While at this office we were able to reach production bonus with in 6 months.

• Handled sensitive information with discretion, maintaining confidentiality of patient and company documents and personnel records.
• Provided exceptional customer service when addressing patient inquiries or concerns via phone calls or email correspondence.
• Maintained accurate patient records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.

• Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.