Joan Polanco
The Bronx,NY
Summary
1. Detail-oriented concierge with a strong background in package management,key distribution, and costumer service.
adept at assisting residents with various needs, logging maintenance issues, and creating a welcoming environment for all building guests.
Overview
12
12
years of professional experience
Work History
Maintenance Porter
Soho mews
Manhattan, NY
03.2012 - 06.2014
- Cleaned and maintained restrooms, lobbies, hallways, elevators, and other common areas.
- Performed regular inspections of floors, walls, ceilings, light fixtures for cleanliness standards.
- Removed trash from all rooms and placed garbage and recycling receptacles in approved areas for trash pickup.
- Cleaned building floors by sweeping, mopping or vacuuming.
- Cleared snow, leaves, trash and debris from steps, walkways and areas around building entrances and exits, maintaining cleanliness and appearance of premises.
Concierge/Doorman
Soho mews
Manhattan, NY
06.2014 - Current
- Provide a welcoming atmosphere by greeting residents and their guests, ensuring a pleasant experience upon arrival and departure.
- Manage and distribute packages for residents,ensuring timely and accurate delivery.
- Assist residents, housekeepers , babysitters and their guests with key distribution as well as logging maintenance requests in the system.
- Assist any residents with their luggage's in and out of personal vehicles and taxis.
- Entered work orders for housekeeping, pest control and maintenance issues.
Education
Some College (No Degree) - Hospitality Administration And Management
Monroe College
The Bronx, NY09-2005
High School Diploma -
George Washington High School
Manhattan, NY06-2004
Skills
- Customer Service
- Strong interpersonal skills
- Guest experiences
- Management interaction
- Strong Work Ethic
- Hospitality
- Effective problem solving
- Excellent Multitasking
- Outstanding customer service
- bilingual ( spanish & english)
Languages
Spanish
Professional
English
Professional
Affiliations
im in charge of organizing the annual track & field reunion every year, handling over 25 guests that attend the event, since 2007.
Timeline
Concierge/Doorman
Soho mews
06.2014 - Current
Maintenance Porter
Soho mews
03.2012 - 06.2014
Some College (No Degree) - Hospitality Administration And Management
Monroe College
High School Diploma -
George Washington High School
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